Paytm Mobile Solutions — refund from paytm is not showing in my bank account

Address:

83,Amarendra Sarani,Uttarpara, Flat - 303,Block -D,Abhipsa Apartment, 712258

I had booked spicejet flight tickets from paytm. The flight got cancelled and airline refunded the amount to paytm on 2nd may. The paytm refunded the amount on 4th june, 2019 after deducting the convenience fee but yet the amount is not reflecting in my bank account. I contacted the bank and they are saying they have not received any refund of amount 3642 rupees from paytm on 4th june at time 4 :05 am.

Paytm shared the rrn number and asking me to contact the bank. The bank is asking me to take it to paytm.

I am raising the complain again and again since 4th june 2019 and its been more than 20 days without any resolution.

Horrible experience with paytm!!!