Paytm Mobile Solutions — Refund problem - no proper response

Address:	Noida – 201 301
Website:	paytm.com

Hi my name is roja tatipalli

I have purchased blackberry passport from paytm on may 22 2017 with order no: [protected].

The product which i received was defective as it was over heating very frequently and raised a request and replacement and they did replacement for it. Then i got the replaced product which is worst than the first one. List of problems if i line up but for few if i access youtube it will play video in green color with no sound effects, and it's own inbuilt apps don't respond to be frank i haven't accessed them till now they just don't open and same over heating problem.

I have tried follow up with cc of paytm but they are like who cares and finally asked me to get job sheet for the phone and i tried getting job sheet but there is no authorized service provider for blackberry so where do i get it from. If i had a chance to visit showroom why will i purchase it from paytm.

The below is the clear pictured email which i wrote them.

First... I think you haven't read the mail properly. Can you please put yourself in my shoe and think by my perspective. I haven't asked for the status. I was requesting the team to let the seller refund the product or replace the product with another phone of our choice and we are ready to bear the extra charges if they other phone is higher in cost.

Second... I know that the product is non-refundable and why will i be requesting if the product performance is good. Instead of that i'm not asking you people to refund money i'm giving you an option of availing me to choose the other product instead of the same blackberry passport 32 and will pay the rest amount if it higher than what i already paid.

Third... Thank you for all your efforts which are directed to the wrong perception. First try understand the customer need then act accordingly then your efforts will pay off. When we don't want that product why we will be needing tracking details of the shipment. For my shock i have recveived a text to my mobile that merchant has shipped the replacement item. Great thing about it is there is no confirmation from the payer that is me whether we need the replacement or not and when i have raised the request for refund.

Fourth... I do understand that you are same like us and you're doing what you have been told to do so instead of apologies and sorries try to resolve the issue and i would be happy.

Fifth... My question is clear what if the product which i have received works good till 10 days and start troubling after couple of weeks then what will be the situation. Do i need to think the moeny which i invested in purchasing a product from your portal got disappear or wrong choice of purchasing it from your portal.

Request from deepest of my integrity:

I need refund for the product or else avail me with an option to choose another product. If the seller won't agree with this even i'm ready to purchase another product from him itself.

Kindly requesting the team to look in and do the needful.

Thanking each and everyone who is working on resolving this issue with all there efforts. I request them to put them in right way so that the result out of it makes both o[censored]s happy.

So this is out of my head now it is not the small amount to ignore.

Kindly look into and do the needful.