Paytm Mobile Solutions — Torn product delivery

Address:Pune, Maharashtra, 411045
Website:Paytym

Hello
I ordered a bag from paytym it was torn so i raised a return request but they rejected my return request so i sent them a mail regarding it they said it is against policy so i sent screenshots to them but then there was no reply from them so i raised another 2-3 queries but they closed all query saying it is duplicate and will revert you shortly and one fine day they reply saying its alredy more than 7days so will not take return now.
Now see how they are cheating customers i have all the mails and screenshot of my dates with my mail and theri reply and all now they are not refunding my money
This is really not fair
I want my money back
My id is charmee. [protected]@gmai.com
Complain id:[protected]
Product it / orderid : [protected]
+4 photos
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Jun 10, 2017
Ro-hit saini's response
Pls sir
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Comments

Sir i am paying a electricity bill pay by paytm but money will loss in my paytm wallet and bill not pay in last month and new bill has come and older bill also added so plz check and refund my money

My account is temporarily blocked from last 5 days and i am unable to login, customer care no is not working i have money in my wallet please help.

Mob no-[protected].
Sir my paytm id is - saini.[protected]@gmail.com... my phone number is not change... .this is my problem... Please solve my problem ...I request you ...thanking sir...

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