Paytm Mobile Solutions — unable to cancel order

Address:	Mumbai City, Maharashtra, 400063
Website:	paytm.com

My name is salil ajgaonkar.
I am a paytm user with email id - ajgaonkar. [protected]@gmail.com

Just yesterday night, around 11:16pm, i ordered a product from the paytm mall with the order id - [protected].

Now before payment it showed that the order will be delivered by coming monday, which i was okay with. But i made the mistake of not checking the pin code.

It is during the payment that i put in my address pin code and after completing the payment did i notice that it will be delivered to me on 8th of september.

Now since i am not in the country post 4th september i decided to cancel the order right then and there so as to not cause any logistical issue to you.

Unfortunately as i went about searching to cancel the order i came across no provision to cancel the order in spite of your site constantly telling me to cancel the order by going on my orders and clicking on cancel button. There is no cancel button!! I. E as far as i can search.

Now i tried to raise this issue to customer care via phone but i would always be put on hold saying too much traffic and god knows what. I wasted 40 rupees just because of keeping my phone on hold and no one would answer it. I did not expect this bad a service from paytm.

Now here is what i would like you to do to if you wish to earn my faith back in your service.
Either
1) cancel this order from your end and refund my money back to my source
Or
2) speed up the delivery time and try to get my order delivery before 2nd september

I will be more than happy to assist you in case you need any more information or co-operation from my side. But please see to it that someone looks into this as soon as possible.

Thank you,
Salil ajgaonkar.