Paytm Mobile Solutions — unauthorised payment done through paytm

Address:788006

Hi,

My mother got a call on 16th september'18 from a person giving his identification that he belongs to sbi debit card department. The guy over the call created a panic situation by informing my mother that her sbi account will get suspended because of kyc information not been updated. With that the guy also informed my mother that the debit card which she is using will get expire within next 2 days and my mother will not be able to recover her money due to the account suspension. The guy then took my mother's debit card details and sent message to her phone that an amount of rs49999.0 will be going to deduct because of the above stated reason. Then one more message came to her phone stating that to provide the one time password to finish the transaction. That last message forced my mother to gave second thought as this case looks very much suspicious and she denied share the otp with that guy. Then the person actually started retaliating and threatened my monther many times by calling her that she will loose all her money if she doesn't share the otp. The first message which came to my mother was something like that: thank you for using your sbi debit card xxxx for a purchase worth rs49999.0 on pos[protected] at paytm txn#[protected]... The other message was: your otp for online purchase of rs49999.00 at paytm thru sbi debit card... As my mother didn't share the otp, so i am kind of sure that the amount has not credited to the fraudulent account. But, the sadest part is that the amount has been debited from my mother's account. So, i would like to know how can my mother's money be recovered.
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Kisi ne mere account se rupey transfer krwa liye paytm manager btaa kr 16000 rupey transfer krwa liye plz meri help kijiye

When i enterd the code it become failed.and the order id is [protected].on 12sep, 07:15am.
however i have the paytm code and i wish to add my cashback money to my paytm wallet ([protected]).

and one more thing when i am trying to contact paytm team the phone numbers i.e,[protected], [protected] doesn't exist.
srs manyam's reply, Sep 13, 2018
sorry, order id is wrong

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