Paytm Mobile Solutions — Very careless and pour service

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	paytm.com

Hi I order one tank top from paytm on 26th september and it was not delivered but was showing delivered.I was unable to track that order so i sent mail to paytm care service.They were replying me the below but no responce after that only the same 48-72hours resolving time again in my every follow up mail, new tickets were creating and again explain.Its really pathetic.One more thing why the service is pour because they were niether replying the required information nor calling.When i called to paytm care phone number, that women executive was talking very iritating and directly told we cant call back and my balance was deducting like anything(17rs/10min)...

This is really a iritated behaviour, so i cancelled that order and went for other better sites but they didnt refund me my money which is more than 300rs and also they are sending person for pick up return product which i didnt receive also.Please help me out.

Hi Suvasmita,

I am Sharad and I will do my best to help you.

I understand that you want to know about the status of your product "C9 Seamless Black Tank Top" under the order number [protected]. I would like to let you know that the item has already been shipped by the seller on 27/09/2016, via Ecom Express courier service.

You can also track your order at www.ecomexpress.in using the tracking number[protected]. The order is expected to be delivered within
5 days from the date of shipment.

Regarding cash back i am escalating your query to the concern team, We are looking into this and will get back to you with an update in next 48-72 hrs.

Hope this helps. Keep shopping.

Sincerely,
Paytm Care

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