Paytm Mobile Solutions — Wallet transaction failure

I tried to transfer from my paytm wallet an amount of Rs 49 for recharging my mobile no [protected] at 15.54 hrs on 7thdec2020 via order no[protected] and wallet transaction I.D [protected].Your records show that money has been paid to Bharthi airtel where as airtel confirms that the amount has not been credited to them.Myseveral attempts to draw your attention through my mobile have not borne fruit.kindly let me know the exact position w.r.to this wallet transferand if needed take corrective action under intimation to me.Expecting your urgent attention Dr.Narayanaswamy