Paytm Mobile Solutions — Wallet transaction issue of Rs. 1492 (since 8 Dec 2016)

Address:	110092
Website:	www.paytm.com

Dear Mam/Sir,

This is in regards to the transaction having order no. [protected]/[protected] for an amount of Rs. 1, 492. Presented below is the whole scenario of the case :

On 8 Dec 2016, I was required to transfer a sum of Rs. 1492 to my friend's wallet (Paytm no. - [protected]).

As there was insufficient cash balance in my Paytm wallet, I used my debit card for the transaction & Rs 1492 got debited from my Bank Account balance but no such payment was reflected into my friend's wallet. I crossed check the issue with bank's Mini statement, and such amount is still showing as debited and no credit is made either to my friend's wallet or to my bank account.

It has already 10 days since the issue has happened and i have already written to Paytm 3 times at least to look into the matter, but every time i gets a new issue ticket whereas the policy of Paytm says to resolve the matter in 48 hrs. Important thing to note here is that, till yesterday the order was reflecting in my Paytm order summary as failed but now the same has been removed from the order summary, I was lucky to have taken the screenshot of the same as an evidence. I even warned Paytm in my last query that I shall proceed to consumer forum but still no action taken!!

May I request you to please look into the matter as the amount of transaction might not be huge for you but being a student it is a huge amount for me. Further, I am attaching herewith the screen shot of the instance along with the screenshot of mini statement showing the amount debited from my account.

An early response shall be highly appreciated.

Kind Regards,
Shashank Upadhyay
[protected]