Paytm Mobile Solutions — worst service in completing orders on time

Address:New Delhi, Delhi, 110018
Website:paytm.com

I riyaan bhola holds an order of a ps4 game cd. My order id is [protected].
I have already made the payment. I ordered on 7 july, 2017 and was supposed to receive my order by 13-16 july, 2017 as per shipment message received by paytm on 10 july, 2017 mentioning seller (Via bluedart).
I have not received my order even though 17 days have passed.
I want to cancel my order and receive my refund. Cancel option is not coming in my order history.
This is the worst service, one would ever look for.
I have registered my complaint twice on paytm customer care, still my problem is not resolved even after assuring me that sooner it would be.
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
    View all PayTM Mobile Solutions contact information