[Resolved] Paytm Mobile Solutions — you paid rs. 880.49 to ccavenue, order failed amount not refunded back

nja

from New Delhi, Delhi

Address:

New Delhi, Delhi

Please see photos :
1. Amount deducted on feb 20th.
2. Wrote to paytm they told they have successfully transferred to cc avenue and to write back to them if merchant confirms.
3. Wrote to amway /cc avenue they told it was refunded back into paytm wallet on feb 21 email attached
4. Paytm statement not reflecting any amount refunded. I have sent them merchant snapshot, again wrote today & it;'s ticket no :[protected] on paytm.

None help both saying they have done and i have not received from any side my amount back.

+3 photos

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Mar 28, 2019

Complaint marked as Resolved

solution : We need to ask "refund reference number" from merchant, if the have transacted back into paytm wallet . If they can't provide they haven't given back.

Mar 28, 2019

Updated by nja thanks Paytm, I called your customer care number to place fraud transaction, and you guided how to go about. Amway hadn't paid back .

solution : We need to ask refund reference number from merchant, if the have transacted back.

Mar 28, 2019

Updated by nja amway did not provide that but instead refunded back into paytm on this comment.