Paytm — Money not refunded ticket #[protected]

Address:

New Delhi, Delhi

Sir
Its really sad on your part that an online giant like paytm is showing no concern regarding the health & the quality of the products they are selling on their website & regarding the issues of their customers & their hard earned money.

Actually i placed an order for three health products on 8th of august 2015, namely
1. On performance whey - 4. 3 lbs
2. On 100% gold standard whey - 5 lbs
3.  on 100% gold standard casein - 4 lbs
Which were delivered to me on 14th of august, out of which 
Only on performance whey - 4. 3 lbs was of edible, i had issues with
2. On 100% gold standard whey - 5 lbs
3.  on 100% gold standard casein - 4 lbs as there seal was opened & expired. As i am a regular buyer of on products i always double check expiry dates & if seals are intact.  
Order nos: [protected]
                  [protected]
Your dedicated quality check teams didn't even bothered to look to what they are offering to their loyal customers.
Had i not checked it, it would have been a threat to my life and i would have landed in a hospital after taking expired products.
Then also they didn't felt to resolve this issue as only after repeated mails they scheduled a return pickup of the products & i received the confirmation from the buyer / paytm on 20th of august that they had initiated a refund in my account i. E paytm wallet.
I then again checked it & double verified my account from the desktop and it is showing refund error on both the products after repeated emails to your [protected]@paytm.com & [protected]@paytm.com they are not replying me.  

My total refund amount was rs 13088 / - (Rs 6544x2) and the cash back which i used was total rs 4400 (Rs 2200x 2) that means paytm owes me rs 8688 / - .
The orders section is showing refund error alongside these both orders.

Sir with due respect i am saying that i am really getting annoyed by all this, and don't want to share my experiences about all this on my social media accounts and other social blogs so that it may turn into an ugly experience for all o[censored]s.

Please help me out & look into this matter.
My ticket no. Is[protected] 
My cyber cell ticket nos. Are 26485, 25192, 22802

Paramjeet singh
[protected]
Registered email id:
[protected]@gmail.com