Paytm — No refund after bus cancellation.

Address:

New Delhi, Delhi

I have booked ticket from New Delhi to Lucknow on 24th Aug 2015. When I reached the boarding point as mentioned on mticket sent by paytm I got surprised when I did't find any bus over there after searching for the bus for 30 minutes finally I found the bus which is far away form the mentioned location. I don't know why paytm don't send any operator name or number in message. When I asked to bus operator about the departure he told me bus has been cancelled due to shortage of passengers. I argued him about money refund he told me to contact to paytm. I have already filed a refund complaint to paytm but did't get any resolution. I got only this message from your side. Hi Vikram Singh, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team Vikram Singh, Aug 24, 22:29: Name: Vikram Singh | Email Id: vikram.08.[protected]@gmail.com | Order Number: Tickets - [protected] | Message: This is a serious concern which I have faced today I have booked a ticked in the morning form your website for Indo Canadian A/C Volvo Bus and when I reached to boarding point at 9:15 I did't find any bus after wandering for 30 minutes finally I find bus and when I ask to bus operator about bust status I was stunned after hearing his reply he told me we do not go because we don't have enough passenger we have cancelled bus today contact Paytm for further assistance. So my concern is why you book ticket If your don't know the current status of these operators and while I was booking ticked you have showed me only 10 seats are left it means you are misleading/Cheating your valuable customers which I think is not good for your business. What I want is my money so, It's my request to refund my money to my account as early as possible otherwise i'll take strict action against you. | Issue Type: Refund Request | Time:[protected]:29:35 | No I have again filed a complaint and looking for positive response. Other wise I'll file a complaint against paytm in consumer forum.