Paytm — No refund for the bus ticket booked

Address:	Bangalore, Karnataka
Website:	paytm.com

I booked a bus ticket from Paytm.com for trip from Goa to Bangalore for travel on Sep-20. The pickup was at 16:45 from Goa but I had no idea where my bus was until 18:00 and when I saw nothing was happening, I booked another ticket on the spot at much higher price to return home.

I did not receive any call/message or even email apart from below message where no bus number or driver contacts are mentioned. How I was supposed to contact the bus driver?

I did call the given number: (Seagull lines) at [protected] multiple times but the number was 'temperorily disconnected' and I also called Paytm at +91-[protected] twice on the same day at around 17:00 PM but nobody picked the call.

** I have calls recorded in my mobile for the proof (My mobile records all calls automatically)

My first mail to Paytm at 16:30
[protected][protected][protected]
Name: mygaama | Email Id: [protected]@gmail.com | Order Number: Tickets - [protected] | Message: Had no idea where the bus is. Bus operators number is out of service. I have no idea how to reach out to them... Its 4:30pm now and my bus will depart after 30 min.. How should i know where the bus is?

Dear Anurag Singh,
PNR : UYJ75XT,
Paytm Ticket ID : ODO2LN,
Order ID : [protected].

Trip for goa-bangalore at 1700, Sunday, September 20, 2015, Leyland Non A/C Seater Hitech Pushback (2+2) with Seagull Line.


Boarding pt: Panjim,
Reporting time: 1645
1)Anurag Singh on Seat #23

You will receive your cash back in 1 hour.
For any queries, contact Seagull Line at [protected] or Paytm at +91-[protected] or https://paytm.com/care . Please show this mTicket at the time of boarding. | Issue Type: BusTickets | Time:[protected]:30:45 |
[protected][protected][protected][protected][protected][protected]

Reply from Paytm at 18:30 (though I didn't receive anything from them)

[protected][protected][protected][protected]-------

Imran, Sep 20, 18:30:
Hello ANURAG,

Thank you for contacting Paytm.com.

This is with regards to the concern which you have registered with Paytm against the order number [protected].

Sorry for inconvenience caused, we checked from our side and find that we have already sent all the contact details to you. I hope you are doing your journey.

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Happy to help!
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

[protected][protected][protected][protected][protected]

And after complain to Paytm, this is what I received:

[protected][protected][protected][protected]----

Neha, Sep 29, 09:45:

Hello Anurag,


Thank you for contacting Paytm.com.


This is with regards to the concern which you have registered with Paytm against the order number [protected].

I would like to inform you that I have already escalated the issue to the operator and as per him "You did not report when the bus departed at the boarding point". Hence there will be no more refund.

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Happy to help!

Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

[protected][protected][protected][protected][protected]--------

Please help me get my money back.
And also make people aware of this fraud these companies are doing.
You may contact me at below email address:

[protected]@gmail.com