Paytm — non payment of cashback

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New Delhi, Delhi

Sir, I have used LOVE14 promo code for Rs 500 transaction on PAYTM portal on 12 feb 15 (Paytm Cash Transaction No : 293BA58AE5EC9A00) and it was shown that Rs 70 will be credited as cash back in 1 hour. However, the same was not credited. Thereafter, I wrote a email to Paytm (email id: [protected]@paytm.com) and received the reply on 13 Feb 15 (As stated below). Also, the same code validity was till 14 Feb 15, but it was being shown as expired prior to use two more attempts left. (Issue Type: | Time:[protected]:13:27 | [protected]@gmail.com | Order Number: RCtkt[protected]. Reply from Paytm zendesk.admin, Feb 13, 19:00: Hi there, Sorry for the inconvenience caused. Please note that cash back was not credited due to some technical issues. It will be credited within 24 to 48 hours. In case it's not credited, please get back to us at [protected]@paytm.com. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Team Paytm