Paytm — Non refund of a failed transaction

Address:	Kolkata, West Bengal, 700039
Website:	Paytm

Hi i paid my electricity bill with cesc of amount rs 2010 the transaction was unsuccessful but money was deducted from my account i wrote to paytm repeatedly but got no response from their side. I then transfered some money left in my paytm wallet to my bank account in paytm app it is showing that the transaction was successful but no money was deposited in my account. I didn't expect such fraudulent activity from a company as big as paytm. Deeply disappointed.