Paytm — Not refunding my money

Address:	Gurgaon, Haryana, 122001
Website:	www.paytm.com

Sir, I would like to inform that my order No-[protected] and Tracking No is[protected] is not getting refunded even after I had complaint to Paytm customer care by email but only response i am getting that they will get back to me in 72 hours even after more than 20 days.I had requested refund for HUAWEI E8231 of Rs 1785 the matter is that my request for return was approved on 29/10/2015 and after 7 days there was no person came for pick up my item... Then I mailed to costumer care on 7/11/15, they answer me that we have no pick up service at your location we will appreciate i[censored] will return the product to seller address and then I did the same, I courier the item to the seller address on same day i.e 7/11/15 that item and the item was received at sellers address on 9/11/15, and after that I mailed for refund to paytm many time but their answer is same we will back to you after 72 hrs till date i.e 19/11/15 ... Please return my money as soon as possible...