Paytm — online cyber fraud: withdrawal of money from bank account using sbi upi and yono lite. discussing customer care rep of paytm.

Address:	Noida
Website:	Paytm

Sir,
I have saving bank account no [protected] with sbi urban estate phase ii, patiala where i am receiving pension and making online payments of bills, mobiles etc. Through paytm & atm debit card.
I received messages from pspcl on 1.5.20 & 10.5.20 for payment of my electricity bill of rs 5090/- by 12.5.20. As usual, i tried to make payment through paytm but couldn't succeed. At this moment i received calls from mr. Sudesh or suresh kumar ghoria as rep of paytm customer care of hqs at noida from mob nos [protected] & [protected] extending help to sort out the payment. For this, mr ghoria obtained details of atm debit card and activated sbi upi. He stated to have paid rs 5000/- to pspcl, which actually he paid to some other bank account vide ref no[protected].
On 13.5.20 at about 3.00 pm when i asked him about the payment of electricity bill, he couldn't give proper reply. I, therefore asked him to deactivate sbi upi. For deactivation he kept me busy for 3 1/2 hours and tried to obtain all my secret information like net banking user-id and pw etc on mobile nos [protected] & [protected] and instead of deactivating sbi upi he got yono lite activated by asking me to down load app anydesk. Since i was not aware of the actual detailed process of smart phone i kept on working as per his directions. During this long period he self operated my phone and obtained all otps received through smss without allowing me time to read the messages.
At about 7.00 pm he told me that my sbi upi had been deactivated and i need not bother about my balance of 1.30 lac. To my surprise, when i checked my account on internet, i found that rs 1, 24, 995/- have been transferred to [protected]/paytm using sbi upi under following transactions.
Sl. Amt. Transaction no. Recipient
1. 5, 000/- ref[protected]. Gopinath
2. 5/- ref[protected]. Devi lal
3. 25, 000/-ref 0134189517607699126120/
Paytm 4. 25, 000/-ref[protected] — do —

5. 25, 000/-ref[protected]. — do —

6. 25, 000/- ref[protected]. — do —

7. 19, 990/- ref[protected]. — do —
From the above it is clear that by be fooling a sr citizen of 69 yrs he got transferred amt of rs 1, 29, 995/- on 12 & 13.5 20 in a fraudulent manner.
Not satisfied with the amt earned, today once again he got transferred 5000/- through sbi upi vide ref[protected], thus defrauding me of total rs 1, 34, 995/-. He could do this fraud only on the name of 'paytm' disgussing it's customer care rep.
To avoid recurring of such incidents harsh action must be initiated against all the three individuals - suresh or sudesh kumar ghoria, devi lal & gopinath and make them return my money back.

Harkirat singh bhatti, idas (Retd)
147 chinar bagh, near urban estate ph - ii,
Patiala (Punjab)
Mob : +91 [protected].