Paytm — Order No[protected] failed to ship_Payment not refunded

Address:

Jaipur, Rajasthan

Please refer to Ticket #[protected] regarding my complaint of dated April 06, 2015 for non shipment of Order #[protected] of March 29, 2015 shipped by Gojavas AWB ID:UNIPAYP1677462. As confirmed by Gojavas by their below given mail they are unable to trace my order. As you are unable to ship the order with in given time, therefore requested to refund my money of Rs 995 and other charges at the earliest. Thanx Mohinder Singh Jaipur M-[protected] On Thursday, 9 April 2015 3:43 PM, Feedback <[protected]@gojavasfeedback.freshdesk.com> wrote: Hello Mr. Singh, Thank you for writing into us and sharing your concern. We are sorry that you received service that prompted you to contact us with a complaint and we regret about it. As a part of investigation to locate your shipment, I initiated a tracer with my core team. But unfortunately I got to know that your shipment is untraceable within our network. While my core team is trying to locate it, I have informed paytm to assist you with the refund or a new order as early as possible. I would request you to kindly treat this as an isolated incident and do not let this stop you from shopping online. I ask that you allow us another opportunity to serve you, as we consider it our privilege to serve you. Ticket: http://gojavasfeedback.freshdesk.com/helpdesk/tickets/35058 Yours Sincerely Riyaz Ahmad