[Resolved] Paytm — Order not shipped + money not refunded.

dalvi.siddhant5

from Bhandup West , Maharashtra

Address:

400078

I had purchased a T shirt from Paytm website on 20th November 2015, Order No: [protected] for Rs 209/-. The payment had been made by Net Banking. The estimated shipping date was 24th November 2015. But there was delay in shipment of the order. Every time when I place a complaint, their customer care says that they are coordinating with the vendor to get the product shipped.

I got fed up of this & at last today I cancelled the order, the status on their website shows 'REFUNDED', I haven't received any refund, no money was credited to my wallet. Firstly there was delay in the shipment & secondly didn't received refund, this was most horrible experience, I never had such experience with any other E commerce websites like Flip-kart, Amazon etc, totally Dissatisfied & annoyed with this attitude.

Recommend strongly not to buy anything from Paytm in future.

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Nov 30, 2015

Complaint marked as Resolved

After doing followup with the customer care of Paytm, today on 30th November 2015 I got my refund in Bank Account. Thanks Indian consumer complaints team!

Nov 30, 2015

Updated by dalvi.siddhant5 After doing all the necessary followup with Paytm; today the money got credited to my account. Sigh of relief... Thanks team.

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Comments

dalvi.siddhant5

from Bhandup West , Maharashtra

Today on 28th November 2015, I again raised a complaint for refund of my money in Paytm wallet. I got a call from the customer care executive; she told me that the refund request has been processed & its not getting reflected in my wallet. She assured me that my complaint has been escalated to the concerned department & that they are working on it, it will take somewhere around 24 - 48 hours to get the money in my Paytm wallet.

Now just waiting to get the money back in the Paytm wallet. Will post further developments related to this complaint.

Riya Tamli

from Bhubaneshwar, Odisha

[protected]:06:13
Paytm Cash Received
FROM: Nasir Sekh
Paytm Cash Txn ID
[protected]
Some money of Rs. 4550 sent by my friend Nasir Sekh but still i didn't got the money in my account. It showing pending and the money debited from friends wallet.