Paytm — Payment deducted but the item not delivered

Address:

Bangalore, Karnataka

I placed a order for IFB senorita 6.5KG washing machine to Paytm through order#[protected]. On 3rd Aug i got a message that the item has been shipped through fedex tracking number[protected] and it will be delivered by 8th Aug. on 6th Aug When i have noticed that there is no update on the tracking then i called Fedex to inquire about the item and they confirmed me that the item is not handed over to them, its just a lable that is created through online login. Anyone who has online account with fedex can create a lable like this. on 6th Aug I contacted Paytm and have informed them the same, but then after everytime they are asking me to wait for 24-48-72 hrs or 1-5 days but till now i have not received the item. I have sent mail to their service head and Grievance officer as well but there is no response from them at all. I even informed them that if you confirm that the item will be delivered in 24-42-72 hrs then give me a confirmed date which could be even after 1month when my purchased item will be delivered to me, but they are not even confirming that. When i contacted their customer care they told that as i have already informed their service head and grievance head through mail they cany help me at all. Its all upto the heads to respond now. I have informed the service head and grievance officer on 10th aug but they have also not responded. I tried to cancel the order as it was not getting delivered but they also dont have any cancellation policy with that specific item. Now neither i can cancel the order nor they are delivering. Now i am stuck and dont know what to do. I bought this item for Rs 33580/= and now i think i have been cheated. There is no positive response from them at all. Please help me either to get the Purchased item delivered or to get my money back.