Paytm — Payment failed and refund not yet received

Address:Mumbai City, Maharashtra

Hi, On 07/09/2014 i tried adding 749 to my paytm cash wallet but payment was successfull from my icici bank account but paytm is showing it as transaction failed due to technical issue and money is not added to my paytm cash. i mailed them regarding this but no response from their side.i want my money back or atleast add the amount to my paytm acount paytm order no:[protected] icici payment reference id:[protected] bank account no:[protected]
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Dear Sir,

We are sorry to hear about your concern. We have made a note of your account details. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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