Paytm — Payment failed but not refund my money

Address:Kolkata, West Bengal, 700104
Website:paytm

Respected Sir,
On 15.06.2016 at about 5:45 p.m. i made a payment towards my CESC Bill for Rs. 2830/- through Paytm, but after processing the payment details vide my order No. [protected] paytm shown my payment status as "Payment confirmation awaited" whereas then and there my bank account was debited by Rs. 2826/-. After asking several times to Paytm authority from my registered mobile No. [protected] and Email ID gopal.[protected]@gmail.com I were informed that money will be returned either in Paytm wallet account or be credited in my bank account within 24 hours. But it is now more than 48 hours expired, my money not come back. By the way my CESC bill due date is going to expire. Hence in such harassed situation may I request to your goodself to kindly do the needful at your earliest.

Thanking you,
Yours faithfully
GOPAL SANYAL
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Jun 17, 2016
Updated by gappi
Respected Sir,
Two days ago (i.e. 15.06.2017 at 5:45 p.m.) I would pay my electricity bill through paytm but due to the problem in PayTm sight payment was not succeeded, after sometime its was showing as "payment confirmation awaited" but today onward it is showing as "payment failed" after that I did lodge a complain against paytm in "Indian consumer complains forum" vide PayTm Complaint Status Update (ID : 1311066). And very after that complain I am receiving so many fake calls in my registered mobile No. [protected] asking for my PayTm Password No., Debit Card No., Credit Card No., Bank account No. and it is the main suspicious to me that all the people demanded that they are from PayTm Customer Care department. Now I am very afraid of these. By taking OTP from my mobile (as I given to them with faith) they also changed my PayTm Password, which again I changed recently and then saw a number of of transactions were trying to make there (though all were failed). Sir, I am availing net banking facility for which now I am very much worried about. My another problem is that the transaction which I made on 15/06/2016 through paytm order no. [protected] for the payment of my CESC Bill of Rs. 2, 830/-, the transaction has failed but now it is about 2 days gone, still neither I got the money back nor the money added with my PayTm Wallet account, though the money deducted from my bank account the very after my failed transaction with PayTm. Hence in such harassed situation may I request to your goodself to kindly take the necessary actions and please arrange to back my money at your earliest. My registered mobile No. [protected] and me Email ID is gopal.[protected]@gmail.com Sir I am anxiously waiting for your necessary steps and actions.

Thanking you,
With regards
GOPAL SANYAL
Jun 17, 2016
Updated by gappi
Respected Sir,
Two days ago (i.e. 15.06.2017 at 5:45 p.m.) I would pay my electricity bill through paytm but due to the problem in PayTm sight payment was not succeeded, after sometime its was showing as "payment confirmation awaited" but today onward it is showing as "payment failed" after that I did lodge a complain against paytm in "Indian consumer complains forum" vide PayTm Complaint Status Update (ID : 1311066). And very after that complain I am receiving so many fake calls in my registered mobile No. [protected] asking for my PayTm Password No., Debit Card No., Credit Card No., Bank account No. and it is the main suspicious to me that all the people demanded that they are from PayTm Customer Care department. Now I am very afraid of these. By taking OTP from my mobile (as I given to them with faith) they also changed my PayTm Password, which again I changed recently and then saw a number of of transactions were trying to make there (though all were failed). Sir, I am availing net banking facility for which now I am very much worried about. My another problem is that the transaction which I made on 15/06/2016 through paytm order no. [protected] for the payment of my CESC Bill of Rs. 2, 830/-, the transaction has failed but now it is about 2 days gone, still neither I got the money back nor the money added with my PayTm Wallet account, though the money deducted from my bank account the very after my failed transaction with PayTm. Hence in such harassed situation may I request to your goodself to kindly take the necessary actions and please arrange to back my money at your earliest. My registered mobile No. [protected] and me Email ID is gopal.[protected]@gmail.com Sir I am anxiously waiting for your necessary steps and actions.

Thanking you,
With regards
GOPAL SANYAL
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