Paytm — Paytm did not refund failed transactiion amount

Address:

Chennai, Tamil Nadu

I tried to recharge my paytm wallet with Rs.1500 using netbanking. Transaction failed but the money got debited from my bank account. I sent numerous emails to [protected]@paytm.com. They replied once asking for transaction details. I shared below details. After that no response from them for any of my follow-up emails. Registered mobile number/e-mail ID: [protected] / [protected]@gmail.com Recharge value: Rs. 1500 Order Number: Transaction Description INB/[protected]/PAYTM MOBILE SOLUTIONS PVT LTD/payt Transaction date: 31st July.