Paytm — Paytm has not refunded my full money against a defective iPhone 6 sold to me by their seller Gadget Direct

Address:

Bangalore, Karnataka

I had purchased an apple iPhone 6 64 GB gold from paytm website seeing the attractive 8000 INR cash back offer and the seller's review was also good having rating 4 out of 5. the product was defective and I had visited Apple's I Care at forum mall, Koramangala, they also confirmed that it’s a defective product and informed me that they are giving me a letter of service stating that it’s a defective product and can be changed by the seller without and facing and hassle, when I contact paytm they told that they don't have replacement policy and I will have to return the product and get the refund and place the order again. They told that they will return the full amount within 3 to 10 days by the same means through payment was made. After returning the product paytm has refunded only part payment made and has eaten up my 8000 INR cash back amount which I was supposed to get as soon as seller ships the order they did not returned it that time saying that your wallet's limit is over and you will receive it next month in between when we did not agreed to wait for a month's time to get our 8000 INR cash back they took our saving back account details to direct deposit this 8000 INR cash back in our account rather than in paytm wallet and after some 3 to 4 days I had raised return request so they said that they will refund full amount the way it was received, so we thought that this 8000 INR will also be refunded in our Credit card only and not in our account. But to our surprise they never returned this amount neither in credit card nor in our bank account and not even in paytm wallet. When we approached them they told that they will let us know the reason in 48 hours why has this happened and after which we received an email saying that they had put this amount in our paytm wallet but we can get it as the limit is not there. First of all when we had returned the product there is no question of cash back, they were supposed to return our entire money by the same means through which they had received it as payment against iPhone 6 Gold 64 GB and second thing even if they have given it as cash back for whatever reason, in this case also they had taken our bank account details for crediting this amount directly to our account, then how come our money is lying in their so called wallet and that too we can’t get it coz of their so call limit is over. This is totally nonsense and crap what they are giving us. They just want to keep our money with them as long as possible. I tried upgrading my wallet for which their representative called me and said that they can only collect my documents after 7 days and not now and said that this entire process will take 1 month time which clearly says that by any means or ways they are not ready to return our money before October, where as I had paid for this product on 15th August 2015 almost 45 to 50 days they will keep our money without paying any interest on that. My request is to please do not buy products from paytm especially apple products as they are not even authorized seller for Apple products otherwise I would have not faced so my problem for getting a replacement for a defective iPhone. It’s their trap to eat up our money by saying that they will give cash back which they will never give as your wallet can not hold it. Thanks, Divya Gupta W/O Saurabh Kumar Gupta