Paytm — paytm mall order cancel but amount not refund

Address:

Hyderabad, Telangana, 500055

Sir i am srinibas pati. I order a shoes from paytm on 01/03/2019. Then after 1 hour i also cancelled this order. I paid rs 30 rupees from my paytm wallet and 600 from my canara bank debit card which account no is[protected]. My wallet balance is refund by paytm but account balance is not refund. When i call to paytm customer care he told me that my account balance is refund by him and then i call to canara bank customer care says me paytm mall is not refund my balance to my account. Plz solve this matter sir.