Paytm — Paytm tickets are not validated regarding

Apr 08, 2016

Updated by Antony Durai please find the PAYTM reply


Hello there,

This is with regards to the concern that you have registered with Paytm.

We understand your concern. However, as per our terms and conditions, we are unable to process the refund. For more details, kindly refer to the terms and conditions of the Paytm bus ticketing services.

Paytm will not be liable for the following points:

1. Untimely departure/ arrival of the bus
2. Rude behavior of bus operator's employees
3. Bus seats/ cushions not as per customer's expectation
4. Bus cancellation due to unavoidable reasons
5. Baggage lost /stolen /damaged
6. Change in customer's seat to accommodate a lady /child at the last moment
7. Customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus)
8. Change in the boarding point and/or use of a pick-up vehicle to take customers to the departure point

Note: Paytm is only a bus ticket agent. It does not operate bus services on its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators and service providers.

Paytm advise customers to choose bus operators they are aware of and whose services they are comfortable with.

Should you need any further assistance, let us know.

Thanks and regards,
Paytm care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

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