Paytm — Product is fake then also paytm is not returning the product

Address:	122001
Website:	paytm.com

Message from paytm
Hello kaushal,

This is with regards to the concern which you have registered with paytm against the order # [protected].

We would like to inform you that the product purchased by you against order # [protected] is of speedwav brand designed for honda jazz and the product is a genuine product from speedwav. Additionally, we will be unable to initiate the return of the product as the return policy of the product is already over.

Should you need any further assistance, let us know.

Look forward to see you again at paytm.

Thanks and regards,
Paytm care

Disclaimer : "please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."

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My reply!!!

Hello paytm

Did you have gone through the tickets which is being mentioned in the mail, i have raised the return request earlier about two months ago and at the particular moment paytm has also insured that it will returned as the product is not for vehicle "honda jazz" also the title was wrong of the same product.

Also if you have been gone through the attached image you will never told this statement :-

We would like to inform you that the product purchased by you against order # [protected] is of speedwav brand designed for honda jazz and the product is a genuine product from speedwav.

I am not interested in the make of the product but my major concern is that the product should be designed as per outer body of the vehicle, as this product leaves the moderate gap over the vehicle outer body curves. So i can't use the product and at the same time this product is fake as per its title and its usage and you need not to convince me any more.

Correspondence / e-mails from paytm care :-

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On april 17th 2016

Hello kaushal,

We understand that you want to return the product "speedwav car black twin chrome bumper scratch protector-honda jazz type 2" against the order [protected].

As per earlier communications with you, a courier partner is assigned with the following details:

Courier name: nuvo ex
Awb/tracking id: ptm1067824
Expected date of return:[protected]

We appreciate your patience to wait till expected date of return.

Please note that the item to be returned cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Please share the scanned copy/image of the pick up slip shared by the courier partner. We will initiate refund once product reaches back to the merchant.

Thanks and regards,
Paytm care

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On april 20th 2016

Hello kaushal,

Thanks for shopping with us.

This is with regards to the concern which you have registered with paytm against the order number [protected].

We apologies for the inconvenience caused to you we would like to inform you that your product reverse pick up has been cancelled now. We will update soon for the reason regarding this kindly wait for the process.

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at paytm.


Thanks and regards,
Paytm care

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Now my question is if the return period is over whether i or paytm is responsible for it.

Kindly solve the details at the earliest!!!


With regards
Kaushal pandey

C no. [protected]