Paytm — Refund and cancellation

Address:	Jaipur, Rajasthan, 302015
Website:	www.paytm.com

I ordered bouquet on 14th february 2016 from send my gift.
Before ordering I confirmed with the agent they said yes the product will be deliverd today itself.
However my both the products weren't deliverd.
I contacted them next day, they do not respond to the queries of the customer.
I asked them to provide me the refund for my order they say they will provide the refund I'm waiting since a week but i've never received any mail in regards to it.
I never received the order confirmation mail, nor for the cancellation of the product mail.
I made the payment via PAYTM and the product isn't delivered on time.
and its been 2 weeks and my refund hasn't reached.
my order id are:[protected] and[protected].
I recieved payment confirmation mail via Paytm.
I asked them for the refund for more then 10 times on call but i've never recieved aNY RESPONSE.