Paytm — Refund from Paytm pending for more than a month

Address:	New Delhi, Delhi, 401101
Website:	paytm.com

Hi, This is regarding order no. [protected] for Bus ticket booked via Paytm for Goa to Mumbai -Paulo travels. Paulo had cancelled the trip & i have been writing to Paytm for more than a month & they always mention that they will get back to me in 24 to 48 hrs but there is no progress. There is no telephone number too on which i can contact Paytm. Also one more order [protected] which was for Surya 3 burner gas burner. the product is defective & have asked them for refund but they refused saying its been more than 10 days. I have even asked them to provide the seller contact number so i can contact them directly but they are not providing that as well. The seller contact number is not available online. Total around Rs 5300 for both order is what i have paid & they are taking no interest. I have written multiple times to them but always i get standard reply. I am tired of writing to them & feel helpless. Please help. Regards, Ally