Paytm — Refund in wallet

Address:	110029
Website:	Paytm

Hi, I had recharged my delhi metro card for Rs 300 first but it said operator down so I thought they wll refund later as it had happened before the same day which they had refunded, so I went ahead and send the complaint to paytm and received a automated reply with order no ..I then tried 2nd time for 100rs..till now total of 400 hasn't been refunded.do they have humans to answer calls rather than sending automated reply...