Paytm — Refund not done

Address:

Chennai, Tamil Nadu

I ordered a Pioneer car stereo system (order no.[protected]) from paytm online store at price of Rs.9999. The product was not shipped for 8days, at the end of that day (14.08.2015) the product was just cancelled. On the 9th day status changed as refunded and Rs.1940 was refunded to the paytm wallet. They said the balance Rs.8059 will be refunded to the bank but still its not yet done. They asked for the bank statement which costed Rs.130 but still u got it and sent it to them. Then they said that it was already transferred and told me to ask my bank. Paytm transferred the amount so they should only ask to their bank but still they have not yet resolved my problem. Kindly please help me. Mob No:[protected] Email: [protected]@gmail.com