Paytm — refund not processed by paytm

Address:500073

Refund reference[protected]
I ordered a product and returned from Amazon to which I paid using Amazonpay UPI which is linked to my paytm payments bank. A refund of ₹1273 is not given by paytm. Amazon says they already issued refund but paytm says they haven't got any refund request. Paytm is not refunding my amount.
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