Paytm — refund of ticket money

Address:	Allahabad, Uttar Pradesh, 211001
Website:	Paytm

I have booked ticket from anand vihar to allahabad but money has been deducted and ticket has been not booked the payment of rs 959.97 has been done through paytm and i contact to irctc they have said they did not recieve any amount from paytm and then i contact to paytm they have said they have transfer the money to irctc so what can i do please solve the issues and refund my money ...
My transaction id -[protected]
Date of journey -09/07/2018
Date of transaction-08/07/2018