Paytm — The refund amount is not shown in my wallet

Address:

New Delhi, Delhi

I have ordered one product with order id Order# [protected] Friday, July 17, 2015 16:15:50 and the product was successfully delievered and as per coupon their was cashback of Rs 240 to be added in my paytm wallet and Pytm displayed me a mail message "We have just added Rs 240 to your Paytm Wallet. This cashback is for Order #[protected] of Butterflies Red Women Wallets (Promocode: BAG40). Your updated Paytm Wallet balance is Rs 240.0 ." but their was no such money added in my wallet and ecen complained to [protected]@paytm.com they are not giving an reply but jsut saying money has been added My email and order email are: [protected]@gmail.com Plz kindly resolve my issue asap