Paytm — Ticket:[protected] Customer service not responding

I have ordered "Popo Crunchy Pista - 500 Gms" 2nos (Order No.[protected] and delivered by Delhivery courier. One of the 500gms pack was torn and the quantity was very lesser. The other one (500gms) received in good condition. I have created a ticket #[protected] a week before for the issue, but customer service is not at all responding for the query. I keep sending the reminders but they simply don't respond. I was loyal customer to them due to the good cash back offers and I have referred to PayTM a lot. But I have lost trust on them due to their hectic customer service.