Paytm — toll tax deducted from my wallet account through paytm fastag without visiting any toll plaza.

Dear sir,

As desired vide your mail dated 18.01.2020, i submit that i had taken fastag from paytm and got affixed on my car. I am living in jind haryana and not visited any toll plaza and my wallet account was debited rs 200/- as per toll tax transaction report attached.. I filed a complaint with paytm care to refund the amount of toll tax wrongly debited to my wallet account and submitted all informations as required by them. But despite my constant follow up, the officials of paytm did not refund the toll tax amount wrongly debited to my wallet account. For your ready reference, i am attaching the following documents to elaborate my concern/issue

1. Copy of rc of my car.
2. Transaction report of toll tax wrongly debited to my wallet account without visiting any toll plaza.
3. Image of my car.
4. Image of fastag bearing barcode 20968486.

All these attachments have been sent to paytm care but no step has been taken by them for refunding of toll tax wrongly debited to my wallet account.in the light of the circumstances, i approached your good self to issue suitable instructions to concerned paytm to close my fastag account and refund me security rs 250/- plus threshold balance rs 150/- and toll tax wrongly debited amounting to rs 200/- in my account with pnb.

Hoping for immediate action in the matter,

Sincerely yours,
Bhim sain aggarwal
Regd mobile no. [protected]