Paytm — Unfair Policy for sellers BEWARE OF PAYTM NEW SELLER'S

Address:

Cuttack, Odisha

I had been seller at Paytm since Jan 2015 Also recieved my very first eCommerce order via PAYTM BUT unfortunately have faced following list of problems. 1) No contact number for seller Help. 2) Emails are not answered till I add some seniors in CC that too need to send mails 4-5 times. 3) Out of 250 orders 70 are showed REFUNDED without any notification to the Seller. 3.b) OUT of 70 Refunded, reason of refund is not provided to seller. 3.c) On contacting the Buyer's directly they say that product has been delivered to them and also they are using it. In-fact PAYTM has not given any type of refund to them too. (It shows seller as REFUNDED) 3.d) If either product delivered were damaged in TRANSIT no claims available for seller from the Shipping Partner. ( Full Loss only to the Seller Logistic partners don't have to bear their mistakes.) 4) Very late Payment report of REFUNDED orders. 5) In order to list a Catalog I have sent them mail Attached with Catalog file 4 times in last 15 days still catalog not uploaded instead i got a call from Some SHOBIT saying that why did I marked mail to their seniors ( RESULT:- now they have completed deleted my catalog just to take revenge I too have call recordings.) 5.b) Reason was said that PAYTM's Internal DATA has been Corrupted ( Proof attached see this) 5.c) Is this the security of Paytm's servers? Clearly shows Just an form of revenge taken by SHOBIT and GARVITA (So called Paytm's Employees Catalogue Assist Team )in order to delete my listings. 5.d) They sent the contact number at end of their email reply but on calling on that number (During office hours) they complain that its private number dont call (WHY THE HELL YOU PROVIDE IT THEN?) 6) Been an Indian Based company we thought it might be seller friendly but PAYTM proved it Wrong Many times one after other. 7) We get mails from the Manager of order process Team Stating "WELCOME TO PAYTM! Call me or email me if you have any problem" but failed to get any other reply to the queries. 8) Paytm assigns managers to MERCHANTS but still of no use no call pickups, Ignoring mails (as if not alive) and off course we will get reply as soon as we add CC to seniors just WOW !! 9) Conclusion:- I am just an Student and also an seller on most of other Trusted eCommerce platform but such corrupted organisation and unprofessional environment just helps in demotivating NEW Sellers. And no COMPANY HAS GOT SUCH RIGHT TO PAY WITH OTHER JUST FOR THEIR BENEFITS. BYE-BYE Paytm thanks of DEMOTIVATING and TESTING LIMIT TO REMAIN QUITE Play more my creating confusions between Buyers and Seller and Finally as usual you will win !! Still hope that Paytm will work hard with company "ALIBABA" more then own Countrymen. Regards