Paytm — Victim of wallet fraud

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I have been a victim of wallet fraud on paytm. On 18th june at around 7:48 pm, an unknown person called me and convinced me that he was a relative of mine. He then asked me to do a paytm transaction (Of rs 5000/-) on a mobile number which he said was of a friend of his who had met with an accident and needed money urgently.

I hence did the same transaction via transaction id: [protected].

However, subsequently he again called me and asked for another rs 10000/- and then i realized that i had been a victim of cyber fraud.

I hence complained to the cyber crime cell police noida and also shared the acknowledgement with paytm, both in person, as well as on email.

I subsequently, also got an acknowledgement from paytm, that they had blocked the receiver's account and that my money was now safe and that they would revert in 24-48 hours.

I initially received the ticket number as 31872879. However, they reverted me on another ticket no: 31872355, which also got filed for the same issue.

However, now it's been 3 days but still no response. I have also sent emails on the same but no revert on that as well.

Please let me know by when should i get the money refunded