[Resolved] Payzapp — online money transfer

Kumara12

from Delhi, Delhi

Address:	New Delhi, Delhi, 110059
Website:	Payzapp

I added 5000rs using a master debit card, it has been deducted from the bank but not updated on the app.
Pls resolve it asap.

Registered number: [protected]
Account name: amit kumar
Registered email: 50. [protected]@gmail.com
The transaction was made on 30th august.

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Account: in[protected]
App version: 3.01.06.04 [3010604]
Phone make/model: motorola xt1635-02
Android version: 7.1.1
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Aug 6, 2021

Complaint marked as Resolved

Sep 05, 2017

Updated by Kumara12 I just got a call from you guys and they asked me my bank account and then said I will refund it from here then please remove the complaint as soon as you get refund. They asked me the Otp twice and took 31.900 rs in first transaction and 15000rs in second transaction.
Another one is calling me to check and said it's a fraud transaction and I will check this. He is also asking me the Otp I didn't give it to him.

The one who charged me is [protected] and second one is [protected].

Pls look into this, I want my money back.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Our PayZapp team had responded to you through e-mail. he transaction of Rs.5000/- has failed and the refund has been initiated to your account on 31st August 2017 to card number ending 6761. Please find below the details for assistance and request to get in touch with the respective bank for the refund procedure.

Acquiring Reference Number- 75260777242001058084472
RRN Number:[protected]

Note - Refund will take 5 working days to be credited in your source card.

For any further assistance please feel free to email at [protected]@payzapp.in or call on[protected]Toll Free)

-Bejoy
HDFC Bank Customer Assistance