Payzapp — refund status

Address:

M.I.G.-52, Indraprastha garden, sagar road, Chhatarpur, Madhya Pradesh, 471001

Dear sir/mam, i made a transaction using payzapp (A/c no.- in[protected] using card withdrawal on 18th nov'18 on jabong website, placed an order (Order id[protected]-7669501). Due to some reasons i returned the product. They intiated the refundable amount of rs.1538 on 6th dec'18 with the bank reference number is[protected] but that amount isn't credited yet to my account. I made lots of calls to merchant and bank. The merchant said - "the transaction is successful talk to your bank side" they don't even tell about the bank in which they transfer the amount. Whenever talk to the bank they said - "there is no refrence id". They didn't resolve my problems till today. I don't know where is my credit and where i complaint. I am totally fed up with talking them. My registered mobile number on jabong is - [protected] and the email id is - [protected]@gmail.com