PharmEasy — Delivery of wrong medicine by the retailer

Address: D61/3-3, siddhagiri bagh, varanasi

On 18th Jan I received the consignment against the order no 27192763 for Metolar XR 25 six strips and lactifibre 3 units for Rs 1326.15. On opening I found Dabur Chawanprash 1 kg (Batch No. BM7864, bar code[protected], bar code [protected] ) and no medicine as per the order. I spoke to farm easy. The person who came to pick up refused to take back as he wanted total 9 items. Again I talked to phrameasy and every time they say it will picked up within 48 hrs. So far neither any one has come to pick up nor the money is refunded.
Why I should suffer for the mistake of the retailer.
I am a regular customer of Pharmeasy for the past 4 yrs and if such thing happens I will not have any option but to discontinue purchasing medicines through Pharmeasy. I hope you will resolve the issue at the earliest. Thanks, Regards, PCChandra