PharmEasy Complaints & Reviews

Hey
I ordered on 6 April 2023, it showing delivered on 9 April 2023
There was no contact from the delivery boy and i have tried reaching out to customer care but nothing is happening from their end. I have not received my order and they are not refunding my money as well

I put an order at 6 April and by mistake i chosen wrong address and delivery boy came on 6 April approx 5 pm then i realised that i chose wrong address so I refused to take order and i said to delivery person kindly cancel it, he said ok and gone, after some time application shows medicine delivered then i put complaint but still it's in investigation stage and i don't know when investigation will completed and when will refunded money

I placed an order for CADIQUIS 19MG tabs and GTN CR tabs . But I am not getting the order confirmation through email or WhatsApp. Therefore when I am outside the delivery destination, my home people cannot accept the delivery. So please send me the delivery details so that I can arrange the payment intact.
Of course your people are calling. But that is not enough.
Regards
Kuriakose

My order for an eye drops is showing delivered but I or any of the family members haven't received the order. I was not given the contact number of the delivery person, so there was no communication between us, but order is showing delivered.
The order was on the name of Vikash Chandra Das .. address Krishna kutir, Gokul path, Patel nagar Patna

Wrong commitment plus putting me one or two day for making money.

Same thing he has done with me again as I have to remove stain from my stomach after laser stone removal treatment.

Please take action this culprit as they are not picking up the call.+[protected]

Above is the number

Please refer my Order No[protected] in which I had ordered 5 medicines out ow which only 3 delivered. Order placed on 20th Jan 2023 and it is now 5 days since I have not received w medicines Telma H and Atrova E. You should have denied taking the order if the medicines are not available instead you have chosen to take the order collect money and you are sleeping over the matter with least concern for my health which is disgusting and Putting someones health in trouble

My order id:[protected]. I returned order on 5th jan and they have received on 9th jan. They didn't refund my money yet. Everytime I call them they are like give us 48hrs to resolve. I mean it's already been 16 days and how many days do they need to refund.

I have promised to deliver my medicines till 13th Jan but on 14 th Jan i have not received my prodict

I have order (Order ID[protected] medicine for my parents and found that 1 medicine is missing after 3 days but company refuse to check with vendor and registered Complaint. What a cheater Company who just lost new customer.

I have registered following complaint with grievance officer:
R/mam
i have ordered following two health packages for my mother smt NEELAM MITTAL aged 62 yrs:
1) WOMEN'S ADVANCED HEALTHCARE PACKAGE
2) CARDIAC RISK MARKERS
total amounting to Rs 2499 /- after discount...but not full reports received...your pharmeasy executive demanded resample for further reports...
FIRST i had very difficulty in convincing my mother for first sample itself, she is not ready for resample
SECONDLY your lab technician ### multiple times for first sample itself causing lots of discomfort and pain.
THIRDLY it causes significant injury at injection sites for which we paid Rs 300/- for consultation with doctor.
FOURTHLY she refuses for further sampling in future because of the trauma she suffered...
FIFTH she says that lab technician didnt open wrapper of needle used in front of her..arising suspicion o[censored]sed needle being reused again.
SIXTH--- WE HAVE TO GET HIV WESTERN BLOT TEST TO BE DONE AFTER 5 DAYS from different lab to be sure on safe side(COSTING AROUND 4000/- ON YOUR SITE)
i am attaching photograph of injection sites and other relevant documents...
i want refund and appropriate compensation for this...understand and issue apt compensation...she will not give sample again and please assure us that this will not happen again
THANKS
sample date: 14 dec 2022 around 7:15 am
order id: 2724764
their response : refunded 20/- which is inappropriate
attaching relevant documents

Had a horrible experience with a very expensive medicine. I requested for rejoint uc, and they delivered rejoint uc plus. And worst is that on the same delivery day, they're refused to take return or exchange. They are very rude with customers and pushes the whole blame on customers. A real don't care attitude once they manage to sell their stock medicine. Their only objective is to deliver what they have in stock and once sold, refuse return or exchange.

I have ordered medicine from pharmeasy vide No.[protected] .Ist they have not given discount on all medicine and 2nd they have taken excess payment at the time of invoice. During final bill excess payment has been credited in pharmeasy wallet instead of my original mode of payment. The company is cheating on the name of offers.

He accepted the return but did not issue refund. when i have claimed for refund, the retailer said, we can't refund money due to open sealed so i have requested for return our product back. He claimed that, product has been considered as recycled, so product won't be return back... pharmEasy is totally fake they are not giving good response even they take money or never give you product.

I have ordered here at first time. I have ordered Sugar test Accucheck stripe and lancet nidles. When i received the product, i get to know my Accucheck device doesn't meet requirements with this stripes. I have got 3 box; 1 box of Stripes and 2 box of lancet niddles. i have opened 2 box of them for checking the products. I have returned it because it doesn't meet my requirements as mentioned above earlier. The delivery agent came to receive the return, he didn't even check the product during receiving. When the product is arrived to pharmeasy retailer, he accepted the return but did not issue refund. when i have claimed for refund, the retailer said, we can't refund money due to open sealed so i have requested for return our product back. He claimed that, product has been considered as recycled, so product won't be return back.

I don't understand what kind of policy is this?? If you can't refund product then you shouldn't accept return.

I want my refund either send my product back.

BLOOD SAMPLE WAS COLLECTED ON 10TH NOV, 200 AT MY HOME BY MS. PRAJAKTA PAWAR, TECHNICIAN OF PHARMEASY ASSIGNED FOR THE ABOVE LAB ORDER in the morning and the report was to be delivered on 11th Nov, 2022 at 1.30 AM, as appearing in their app; By 3.30 pm, today ( 11th Nov), after lapse of of about 15 hours, I reminded them at their help centre # [protected] and asked about the report; they did not have any clue about my lab order and the status...

I order medicine from pharmeasy on Mon, 17 Oct 2022 which is showing delivered on 22oct 2022 but i still haven't received the order. Infact, I have OTP with me but nobody asks for me. I also tried to communicate with customer care, but they simply denied the complaint with reason “You need to report within 24Hrs”. This kind of customer service is not expected from such a renowned brand like pharmeasy. Not Sure if they are cheating like this for all customer.Please help to return My money. Order ID[protected]

This is to request for the return of medicine which was ordered by me on 17.10.2022 details given below. after use of this medicine is skin allergy happen. Hence, the treating doctor advised us to stop this medicine.

NINTENA 100 MG (2 Qnt)

But, Pharmeasy team informing us that, as per Policy 7 days only refund they are telling like this was any Product.

My concern is they are not giving in writing for the same.

This is my umbel request for the same.

Regards,

K. Tulsi.
[protected]
[protected]

I order medicine from pharmeasy on 7th oct 2022 which is showing delivered on 12oct 2022 but i still haven't received the order. I also tried to communicate with customer care but they simply denied the complaint with reason “You need to report within 24Hrs”. This kind of customer service is not expected from such a renowned brand like pharmeasy.

Request you to kindly intervene and resolve this.

Hoping for a favorable response.

Today, I had ordered three medicines and they have confirmed the order, I have loaded the prescription also. Their doctor still rang me for prescription saying that the prescription I have loaded is for the some other medicine, so it is not valid. Then they said that physical consultation with a doctor every year is compulsory, so I have to get such a paid consultation booked otherwise they will not deliver the medicines. I refused to pay for consultation, and they cancelled the order.
I am enclosing the cancelled order details, and also the prescription I had uploaded, that is clearly for Biotor ASP 10 Capsules, that has Atorvastatin 10 mg and Aspirin 75 mg, the same at the medicines I had ordered, so it has to be valid, I had been buying medicines on this prescription. Third one, Smuth cream, is a piles rectal cream that doesn't require a prescription.

The company is fake and liar, they waste our time in searching on their site and placing order, and then the make us cough up more money to book physical consultation with doctor.

Cashback earned money is the property of customer.
Previously, the total cashback amount could be utilised in next purchase.
Now, you've restricted the redemption level by 5% value of next transaction, and this is simply ridiculous and regretted.
You will collect my money and keep it under your control, plus a nominal part will be available for utilisation and next cashback will be added to such an idle fund, which only accumulates, impossible to utilise except by a massive purchase, and that's not the proper way to procure medicines.
I strongly object this audacious policy handling the money of public by objectionable money mal-utilisation process.
You have no right to control usage of earned cash back amount, which is not your property.
I'm leaving PHARMEASY WITH NINETEEN FAMILY ACCOUNTS, And from Now on, I'll discourage and prevent my known people from using such a fiscally mismanaged medicine supply agent.