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PharmEasy Complaints & Reviews

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Last updated Nov 8, 2023
Complaints 398
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PharmEasy reviews & complaints page 2

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S
suresh100
from Gurgaon, Haryana
Dec 6, 2022
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Cheating on discount

I have ordered medicine from pharmeasy vide No.[protected] .Ist they have not given discount on all medicine and 2nd they have taken excess payment at the time of invoice. During final bill excess payment has been credited in pharmeasy wallet instead of my original mode of payment. The company is cheating on the name of offers....
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Saifkhan9555
from Budaun, Uttar Pradesh
Dec 3, 2022
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PharmEasy not Refund Money and no give any product

Website:PharmEasy

He accepted the return but did not issue refund. when i have claimed for refund, the retailer said, we can't refund money due to open sealed so i have requested for return our product back. He claimed that, product has been considered as recycled, so product won't be return back... pharmEasy is totally fake they are not giving good response even they take money or never give you product....
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Krishna0122
from FIROZABAD, Uttar Pradesh
Nov 25, 2022
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Product not returned

I have ordered here at first time. I have ordered Sugar test Accucheck stripe and lancet nidles. When i received the product, i get to know my Accucheck device doesn't meet requirements with this stripes. I have got 3 box; 1 box of Stripes and 2 box of lancet niddles. i have opened 2 box of them for checking the products. I have returned it because it doesn't meet my requirements as mentioned above earlier. The delivery agent came to receive...
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S
Sivaramakrishnan N
Nov 11, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cardiac Risk Markers Lab test OR DER# 2599903 - REPORT NOT DELIVERED TILL NOW

Address:207, PARASNTH, B WIGN, SUDHA PARK, SHANTI PATH ROAD, GHATKOPAR (EAST), MUMBAI -400077

BLOOD SAMPLE WAS COLLECTED ON 10TH NOV, 200 AT MY HOME BY MS. PRAJAKTA PAWAR, TECHNICIAN OF PHARMEASY ASSIGNED FOR THE ABOVE LAB ORDER in the morning and the report was to be delivered on 11th Nov, 2022 at 1.30 AM, as appearing in their app; By 3.30 pm, today ( 11th Nov), after lapse of of about 15 hours, I reminded them at their help centre # [protected] and asked about the report; they did not have any clue about my lab order and the status...
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smrutirn2000
Nov 10, 2022
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MyOrder not received but showing delivered

I order medicine from pharmeasy on Mon, 17 Oct 2022 which is showing delivered on 22oct 2022 but i still haven't received the order. Infact, I have OTP with me but nobody asks for me. I also tried to communicate with customer care, but they simply denied the complaint with reason “You need to report within 24Hrs”. This kind of customer service is not expected from such a renowned brand like pharmeasy. Not Sure if they are cheating like...
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tks1
Nov 9, 2022
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Refund / Exchange of medicines

This is to request for the return of medicine which was ordered by me on 17.10.2022 details given below. after use of this medicine is skin allergy happen. Hence, the treating doctor advised us to stop this medicine.

NINTENA 100 MG (2 Qnt)

But, Pharmeasy team informing us that, as per Policy 7 days only refund they are telling like this was any Product.

My concern is they are not giving in writing...
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Mukul Sikarwar
from Agra, Uttar Pradesh
Oct 17, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Order not received but showing delivered

Address:Mumbai

I order medicine from pharmeasy on 7th oct 2022 which is showing delivered on 12oct 2022 but i still haven't received the order. I also tried to communicate with customer care but they simply denied the complaint with reason “You need to report within 24Hrs”. This kind of customer service is not expected from such a renowned brand like pharmeasy.

Request you to kindly intervene and resolve this.

Hoping...
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Today, I had ordered three medicines and they have confirmed the order, I have loaded the prescription also. Their doctor still rang me for prescription saying that the prescription I have loaded is for the some other medicine, so it is not valid. Then they said that physical consultation with a doctor every year is compulsory, so I have to get such a paid consultation booked otherwise they will not deliver the medicines. I refused to pay...
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A
Asiskumar
Oct 5, 2022
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Faulty cashback redemption policy

Cashback earned money is the property of customer.
Previously, the total cashback amount could be utilised in next purchase.
Now, you've restricted the redemption level by 5% value of next transaction, and this is simply ridiculous and regretted.
You will collect my money and keep it under your control, plus a nominal part will be available for utilisation and next cashback will be added to such an idle fund, which only...
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Swetha H K
Oct 3, 2022
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Lab Report

Dear Madam,

My account with Pharmeasy is registered with number[protected] in the name of Swetha H K.

I had requested for couple of tests for my 2 of the family members along with the prescription that was uploaded in the App at the time of booking and it was for cash on delivery service.

In my absence my family members have fiven the sample to the appropriate person Mr. Ranjith and handeya over...
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A
Anira
Sep 28, 2022
Oct 5, 2022
This thread was updated on Oct 5, 2022
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Pain and dark spot in hand after blood removal

Mr. Vinod Pal from pharmeasy came to my house for blood sample collection on 25.09.22. Since then I have pain in my hand where he injected and also black spots. I am continuously applying ice, but cannot see any difference. I have raised complaints twice but no proper solution. My complaint no. are 17548121 and 17559820. I want my money back....
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I ordered some medicine on 11th of Sept Nd still its not delivered, even called so many times but they are only exceeding the date and now asking me to cancell the order and thats because its getting beyond 7 days of the complaint raise. Even they are not ensuring that the order will deliver or not. So plz do the needfull....
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S
shagun742
from Delhi, Delhi
Sep 18, 2022
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Return of Medicines

They have literally stolen INR 8000 from me. They are not accepting returns of medicines on the 10th day of delivery just because the 7 day delivery window is closed....
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R
Raj kesari
Sep 16, 2022
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Medicine not received

I ordered medicine 6 strip but got only 3 strip of medicine....
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L
lsdkol
from Kolkata, West Bengal
Sep 14, 2022
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Product

Address:Kolkata

Bought New Tummy Soft on 7th Sept 2022 alongwith other products
On opening found Top of Bottle was Broken.Informed PharmEasy and ordered for another Bottle
When they came to collect broken Bottle realized there was a mismatch in serial number on Bottle and in invoice.Now their Escalation team claims they Did Not Supply the product as there is mismatch in serial number.Will Someone ask them Why I Should Buy Two Bottles from them...
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A
anjali_16
Sep 12, 2022
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Refund issue of double payment made

My email to them

Dear Sir / Madam,

W.r.t my order dated: 20/08/2022, vide order no:[protected], I did order the medicines worth Rs. 1017.65 (Total Bill Amount). The amount was paid twice, and I have not received the proper refund.

I have contacted customer care number 3 times and they didn't bother to listen and look into the matter. I tried to explain to them but they didn't listen.br...
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I had got my medicine order[protected] for Mintop Forte. The outside package was fine, even the inside package of Mintop seemed fine. But to my shock, the minoxidil bottle inside the package had been punctured and minoxidil liquid has been drained out of it. I am not sure what kind of quality checks do these guys have in place? It is such a frustrating experience for me.

After sending the above mail there was no acknowledgement...
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M
Murari Nandan
from PALIGANJ, Bihar
Sep 7, 2022
Sep 7, 2022
This thread was updated on Sep 7, 2022
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Delivery related complaints

Address:Mumbai,Maharashtra
Website:PharmEasy online app

Arrogant Delivery boy is not delivering my ordered products even he is completely aware of the address given and had delivered many times even before.I had ordered Betonin sugar free syrup on date 31st August .order id generated is[protected]...
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M
Mohammad Raghib
Sep 5, 2022
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Delivery denied after payment

Payment of 1661.18 was done and transaction ID also shared. The delivery agent is denying the delivery and also the customer support are not helping....
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I had placed medicine order (Order ID:[protected] on 22nd August, 2022. Payment was made as Prepaid.
The order was showing to be delivered by 24th or 25th August, 2022.
But w.e.f. 25th August, 2022, everyday the status of the Order remains the same i.e. in Transit. Complaint was also raised with Pharmeasy Helpline (Complaint No:[protected]. But response still remains the same. Pharmeasy team itself is saying that they...
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