PharmEasy Complaints & Reviews

I have registered following complaint with grievance officer:
R/mam
i have ordered following two health packages for my mother smt NEELAM MITTAL aged 62 yrs:
1) WOMEN'S ADVANCED HEALTHCARE PACKAGE
2) CARDIAC RISK MARKERS
total amounting to Rs 2499 /- after discount...but not full reports received...your pharmeasy executive demanded resample for further reports...
FIRST i had very difficulty in...

Had a horrible experience with a very expensive medicine. I requested for rejoint uc, and they delivered rejoint uc plus. And worst is that on the same delivery day, they're refused to take return or exchange. They are very rude with customers and pushes the whole blame on customers. A real don't care attitude once they manage to sell their stock medicine. Their only objective is to deliver what they have in stock and once sold, refuse return...

I have ordered medicine from pharmeasy vide No.[protected] .Ist they have not given discount on all medicine and 2nd they have taken excess payment at the time of invoice. During final bill excess payment has been credited in pharmeasy wallet instead of my original mode of payment. The company is cheating on the name of offers....

He accepted the return but did not issue refund. when i have claimed for refund, the retailer said, we can't refund money due to open sealed so i have requested for return our product back. He claimed that, product has been considered as recycled, so product won't be return back... pharmEasy is totally fake they are not giving good response even they take money or never give you product....

I have ordered here at first time. I have ordered Sugar test Accucheck stripe and lancet nidles. When i received the product, i get to know my Accucheck device doesn't meet requirements with this stripes. I have got 3 box; 1 box of Stripes and 2 box of lancet niddles. i have opened 2 box of them for checking the products. I have returned it because it doesn't meet my requirements as mentioned above earlier. The delivery agent came to receive...

BLOOD SAMPLE WAS COLLECTED ON 10TH NOV, 200 AT MY HOME BY MS. PRAJAKTA PAWAR, TECHNICIAN OF PHARMEASY ASSIGNED FOR THE ABOVE LAB ORDER in the morning and the report was to be delivered on 11th Nov, 2022 at 1.30 AM, as appearing in their app; By 3.30 pm, today ( 11th Nov), after lapse of of about 15 hours, I reminded them at their help centre # [protected] and asked about the report; they did not have any clue about my lab order and the status...

I order medicine from pharmeasy on Mon, 17 Oct 2022 which is showing delivered on 22oct 2022 but i still haven't received the order. Infact, I have OTP with me but nobody asks for me. I also tried to communicate with customer care, but they simply denied the complaint with reason “You need to report within 24Hrs”. This kind of customer service is not expected from such a renowned brand like pharmeasy. Not Sure if they are cheating like...

This is to request for the return of medicine which was ordered by me on 17.10.2022 details given below. after use of this medicine is skin allergy happen. Hence, the treating doctor advised us to stop this medicine.

NINTENA 100 MG (2 Qnt)

But, Pharmeasy team informing us that, as per Policy 7 days only refund they are telling like this was any Product.

My concern is they are not giving in writing...

I order medicine from pharmeasy on 7th oct 2022 which is showing delivered on 12oct 2022 but i still haven't received the order. I also tried to communicate with customer care but they simply denied the complaint with reason “You need to report within 24Hrs”. This kind of customer service is not expected from such a renowned brand like pharmeasy.

Request you to kindly intervene and resolve this.

Hoping...

Today, I had ordered three medicines and they have confirmed the order, I have loaded the prescription also. Their doctor still rang me for prescription saying that the prescription I have loaded is for the some other medicine, so it is not valid. Then they said that physical consultation with a doctor every year is compulsory, so I have to get such a paid consultation booked otherwise they will not deliver the medicines. I refused to pay...

Cashback earned money is the property of customer.
Previously, the total cashback amount could be utilised in next purchase.
Now, you've restricted the redemption level by 5% value of next transaction, and this is simply ridiculous and regretted.
You will collect my money and keep it under your control, plus a nominal part will be available for utilisation and next cashback will be added to such an idle fund, which only...

Dear Madam,

My account with Pharmeasy is registered with number[protected] in the name of Swetha H K.

I had requested for couple of tests for my 2 of the family members along with the prescription that was uploaded in the App at the time of booking and it was for cash on delivery service.

In my absence my family members have fiven the sample to the appropriate person Mr. Ranjith and handeya over...

Mr. Vinod Pal from pharmeasy came to my house for blood sample collection on 25.09.22. Since then I have pain in my hand where he injected and also black spots. I am continuously applying ice, but cannot see any difference. I have raised complaints twice but no proper solution. My complaint no. are 17548121 and 17559820. I want my money back....

I ordered some medicine on 11th of Sept Nd still its not delivered, even called so many times but they are only exceeding the date and now asking me to cancell the order and thats because its getting beyond 7 days of the complaint raise. Even they are not ensuring that the order will deliver or not. So plz do the needfull....

They have literally stolen INR 8000 from me. They are not accepting returns of medicines on the 10th day of delivery just because the 7 day delivery window is closed....

I ordered medicine 6 strip but got only 3 strip of medicine....

Bought New Tummy Soft on 7th Sept 2022 alongwith other products
On opening found Top of Bottle was Broken.Informed PharmEasy and ordered for another Bottle
When they came to collect broken Bottle realized there was a mismatch in serial number on Bottle and in invoice.Now their Escalation team claims they Did Not Supply the product as there is mismatch in serial number.Will Someone ask them Why I Should Buy Two Bottles from them...

My email to them

Dear Sir / Madam,

W.r.t my order dated: 20/08/2022, vide order no:[protected], I did order the medicines worth Rs. 1017.65 (Total Bill Amount). The amount was paid twice, and I have not received the proper refund.

I have contacted customer care number 3 times and they didn't bother to listen and look into the matter. I tried to explain to them but they didn't listen.br...

I had got my medicine order[protected] for Mintop Forte. The outside package was fine, even the inside package of Mintop seemed fine. But to my shock, the minoxidil bottle inside the package had been punctured and minoxidil liquid has been drained out of it. I am not sure what kind of quality checks do these guys have in place? It is such a frustrating experience for me.

After sending the above mail there was no acknowledgement...

Arrogant Delivery boy is not delivering my ordered products even he is completely aware of the address given and had delivered many times even before.I had ordered Betonin sugar free syrup on date 31st August .order id generated is[protected]...