PharmEasy Complaints & Reviews

I am regular customer Pharm Easy. My order no M43540989 dt.14th oct21
and invoice issue 15th oct 21( sild by pharmacy ) Best care pharmacy 670 uttar Pachannagram Invoice no C[protected] GST NO 19AAWFB5860F1ZY but company order Rejected on 16th oct-21 without any resion and reorde high price.

Please restore my order other wise legal action against company

Order no. M43428115
Mobile no. [protected]
I hv given order of 6 strips gemcal plus.
It has been divided in two piece 5+1=6.
One strip is damaged, full of lot of dust, and DAMAGED STRIP FROM TWO PLACE. THERE IS A CUT AT TWO PLACED IN STROP And two tabs are exposed.
It is contaminated and not usable. Pl do the need ful.
Pl call back me on Mob no. [protected].

I placed the order Oct 5 2021 and expecting delivery on Oct 8 .Due to illness of my family member I was not able to track it .
When I open my order on Oct 10 it was marked Delivered and I did not received my order
On contacting customer care they were saying on behalf of policy we will not refund your money since you contact us after 2 days

Pharmeasy can you please tell are you posting your policy on Tv ads or website or mobile home page
How we know about this??

Just think some one died in some one family and they went out to join the funeral and returned back and contact you after 2 days around this problem. you will say you will not help because you contact us after two days

Just talk logically, your customer care just fading your image with your customer
Please take immediate action on my Order

My Order id is :

Order No: M42940732
Email Id : [protected]@gmail.com

This chemist partner (Jadhav Chemist) for Pharm easy has been very unreliable now and in the past. Below are his details as displayed on pharmeasy website.
====================================================
Jadhav Chemist
x
A-6(i), Shree Krishna, Woolen mill Sonapur Lane, LBS Marg, Bhandup West, Mumbai 400078
x
Sejal Hate ( MH-MZ4-428710, MH-MZ4-428712, MH-MZ4-428711, MH-MZ[protected]
====================================================

Medicines are delivered late or not at all delivered.
This time I tried ordering glucometer - Dr Morpean BG03 and it got cancelled. The next day Pharmeasy customer support team ordered this for me and it got cancelled. When you call pharmeasy they make you more confused, for some of them this item is available and for others its not. I checked it again and saw that it available but with increased prices now.
These are certainly highly unethical business practices by Pharmeasy and their partners.
Dear bothers and sisters please take care of this while ordering medicines from pharmeasy.

I was trying to order medicine. It said KBCWIN coupan applied (25% discount on first order), however discount applied was 15% only.

Also, there is no adjustment of available cashback from the amount payable.

Please look in to the matter.

Vinod Chandra Shah
[protected]

I booked an RT-PCR Test from their lab. Order ID- D749636. Sample collected on 15th Sep 2021. Reports were available on 16th Sep 2021. However, reports do not show the result as positive or negative. It says sample not passed.

I escalated the issue on 16th Sep 2021. They advised to wait for an update. They suggested for a repeat sample collection. However, I explained them clearly that this test was done for a flight purpose and the patient is no longer available to provide a fresh sample. They have left for the hometown. Hence, please refund my money as I have not availed your services.

They escalated the issue further for a refund. Today one of the Agent informed that they will not refund my money and the decision is final. There is no further escalation.

I feel cheated as they made me wait for 10 days for a resolution, took my money and did not gave the correct report. I need my money back with full compensation for the harassment and mental torture.

I booked for some medical tests yesterday from PharmEasy(booking order Id - D745449). The medical tests were blood sugar(PP), Uric acid, Potassium serum, sodium serum. No lab technician came yesterday to collect blood samples and did not provide any information. I have to find out about this by calling customer care again and again. The patient has been waiting since yesterday morning to give a blood sample. Customer Care later informed that for some reason the lab technician could not come to collect the blood sample And my booking is going to be rescheduled today. The same thing happened again today. No lab technician came today to collect blood samples and no information was given. Calling the lab technician to whom the PharmEasy app has been assigned, it was learned that he will not come today. Customer Care informed that my booking was rescheduled again. I have an appointment with my doctor tomorrow where I have to submit test reports Which is no longer possible for your negligence. After many calls to customer care, the only response i can get is that there is some technical glitch that's why it's taking time. My complaint is regarding such negligence in the service from a reputed pathology centre. Since it's involved health thing, it's quite irresponsible to delay the blood test and report generation.

I ordered some medicines for my grandparents . Pharmeasy app showed the delivery to be done in 3 days but they kept on delaying it over a week and at the end when we called they said we will have to pickup from the nearest branch. Then why the hell I paid the delivery charges. Moreover my grandparents are I'll . If they could go to the branch then couldn't they go to medical store themselves. Why the hell would I have need to order it from pharmeasy fake promises.
It's worst service ...

I have purchased medicine containing 8 items for an of Rs 1500/- vide order no M40329555 on which MRP of Fluticasone is Rs. 363/- but as per your bill MRP is charged Rs 424. This is for favour of your kind information and necessary action please.
Gouranga Sutradhar
[protected]
Order no M 40329555.

When we placed the order the delivery
Of the medicines was notified that they will be delivered by 10 pm on 29/08/2021. Regret to inform that the delivery was rescheduled at your end that the delivery will be before 10, pm
On 30/08/2021.

Please refer our earlier order no.M20346266 . In this your
Associate dealer said after the scheduled date only after our contacting
Said that the area is not their jurisdiction
And advised us to cancel the order.

Under these circumstances please let us
Know how can we depend on your service. We both are aged.

Please confirm the supply status by return mail as there is no change after 28th in your tracking information.

With great regrets,
Yours sincerely,
Kesava Rao. A

Please unsubscribe from SMS and email promotional messages

Sir,
I had order medicine on 17/8/2021, there have generated two invoice one in my name and other in my mother name. my mother is Cancer patient the medicine of Cancer patient has been added into my Invoice. i request to change the same. The executive rudely spoke and told we cannot do.The medicine is from Jadhav Chemist
B-15, Shree Krishna Woollen Mill Pvt. Ltd, Sonapur Lane, LBS Marg, Bhandup West, Mumbai 400078

My order number M[protected] order 28.08.2021 and i received the order 28.08.2021 at 12.15.
But i have not received the accu check instant boold glucose meter and i received only 10 nos test strip free come with this product
I have paid to this product Rs. 1239.2 (after discount)
I want my monry back or send the product

Hi

Today i have taken Medical test
- 27August
- mobile number - [protected]/ [protected]

I have not yet received medical test report

No contact / update provided need the tracking number details

Regards

Already submitted the complaint

Dear Team,

i have ordered some medicine with order no.M39824228, and got delivered the order just few minutes ago. And one item Evecare Forte Liquid syrup has received with expired date, The manufacturing of this product is Dec, 21 Batch No[protected] which is expired on Dec, 20.

I was expected some genuineness with Pharm Easy, but i was wrong, i have complaint regarding the same with Customer Care (Mr. Mohd Arshad Beg), the complaint number is 10610213.

Now please look this matter seriously and take a action otherwise i'll file a FIR in local Police Station for playing the People life with these expired medicine, hence please arrange to return this packet and my money back. i am very disappointed with pharm easy second time. i would never use this app in future.

Regards
Shamshad Khan
[protected]

I purchased tablets from pharmeasy. First they deliver me wrong tablets and my money was refund into my vallet. On my next order they charged me double amount of medicine, when I find about this they told me to tell another number, we will order you from this number they said. From my phone they were charging me double amount. I don't find it Genuine.

This is to bring to your notice that I'm a regular buyer of medicines from pharmeasy . Each time I face payment problem. I'm unable to make payment immediately as the number of tablets a I order are not available.
Today I ordered 5 srtips of a tablet and a message flashed, 'you can buy minimum 9 strips, ' I did so and was unable to make online payment. On enquiring, was told that only 5 strips of said tablets are available,
PLEASE do not lure customers into buying more medicine, when there is less stock, as it will take a long period to deliver, and some medicines cannot be skipped even for a day.

I have registered myself on the app - wish to take the first dose but the app says schedule second dose ?

This is regarding unavailability of medicine . It's been a month medicine which I would like to order is been unavailable. The chat Bot for assistance is of no use and waste of time . I am not able to find any email address or contact no. of the chemist or executive of pharma easy on the app itself. Atleast a link for email address for documented communication must be on mentioned on the app. Please would like to know about, what can be the true reason for such a pronouned company not to have a call or email assistance on the app itself.
Thankful for your assistance and time.
Kalpesh Nikam.