PharmEasy Complaints & Reviews

Seal was broken and content was changed. It was an expensive order. No action taken and no refund provided despite complaining daily for 7 days.

Consumers beware!

Pharmeasy delivery is not proper. We have complaint to pharmeasy escalation team, then they ensure me order will be delivered today. But still not delivered. Very poor management.

Pharmeasy Thyrocare has sent inexperienced and uncertified Technician to collect blood sample for my 8 yrs old kid. The technician was not able to do the job and as a result of my son had to go through a severe painful experience with loss of blood dropped on the floor and on his clothes. The guy was not trained and thereby was not ready to collect the blood on the container tube and injected the needle before hand, resulting in wastage of blood. Please help to file a strict complaint against Pharmeasy and requesting for a compansation ... Here are the details:
Patient Name: Sarthak Roy
Order no D2113270 Date: 10Jul, 2022
Ph: [protected]

Thanks

Order no M63399854 medicines on July 5 and promised to be derived by July 6th. No change in order status till then. After contacting 5th time to support they informed few medicines are not available so the order delayed. I was not informed about it till my 5th call. Then I asked them to deliver the available medicines. They said it will be delivered on July 7th. I waited whole day and at 10pm deli every updated saying customer not reachable. I didn’t get any call from him this is false statement from delivery guy. I tried to call him from app person said wrong number and hung up. July8th I called support again and reported the issue and asked them to deliver the medicines by noon. They says again by eod it will be delivered. Don’t believe these people to order medicines

Dear Sir, I had purchased medicines for my father who was a heart patient on 25th May. I got delivery on 26 May. Unfortunately he passed away on 26th. While purchase was made you had policy for return of medicine with 1-30 days. I called you people on 13th June for return but only 2 medicines were considered for return. When you had 1-30 days window for return then how come it was not entertained. Now you people have changed the policy which is now 1-7 days. When I had ordered the medicine policy was 1-30 days. Would request you to please reconsider my request. Moreover when someone dies in family will I focus on retuning the medicine or do the rituals as per Hindu customs. Please be a bit sensitive and consider my request on humanitarian ground. You will not loose any thing. In past I remember you have considered return of medicine even which were purchased 2-3 months back. You can check your records. I had returned few medicines in month of March 2022. Please see when were those medicines bought.

Regards

I was booked Diagnastic tests on 3rd of July at that time in PharmEasy app displays with in 21 hours they send the reports . The tech came and collected the samples. I was paid full amount. already 31 hours completed I am not receiving reports. It is very urgent for me to consult the doctor. I already called two times to Custmer care. They did not answer properly. Please resolve the issue. My order id is Order No:
D2088925

Date- 22.06.2022
Technician No - [protected]
Description - I booked full body advanced checkup by PharmEasy for my mother on 22.06.2022. She is fasting from last 12 hrs. but no one from this company came to collect the sample. Time slot booked from 9am to 10 am and i tried to call their technician from last 9.30 am but not reachable. Then suddenly i received a massage that they are sorry for reschedule the technician. i called customer care and they provide another person no which is mentioned above and his name Mr. Raja Chakraborty, and he clearly denied to come and collect the sample.
I need my payment back urgently. And for their misbehave my mother suffered as she has other medical problems and unable to take medicines. Such a 3rd class company. worst Experience.

Order No M62369394 yet not received.

I got my blood report done by this company PharmEasy, the report was totally unbelievable as being healthy its showed diabetes, thyroid and many more, so they said to get it tested somewhere else again so they can compare.
After I got the second report generated which was completely different, now they are not agreeing to refund the money.
Even my wife's blood was tested and the reports are not expected as suppose to be so I am sure that her report is even not correct.

How can I get my money back, waiting for someone to revert back.

Order ID
[protected]
307=00rs
i have odered 27 may 2022 some medicine .but they cant delivery my order 7 day .so i call and cancel my order and reqvest for refund i also mail 8 june 2022 pharmeasy and they answered me 2 3 day for refund my money but still 11 june they not refund ..

I ordered two order of same medicines. I paid one. One parcel cancelled. But both the parcel showed out for delivery. Delivery boy contacted me . I requested him to deliver m62349490 as this parcel was pre paid one whereas i refused to accept m62349355. The boy refused to deliver the parcel and finally i saw the parcel was returned due to incomplete address. I complained your customer care twice. I want to know which action is taken to that delivery boy. Please intimate me or i will drag you to the court as why my medicines was not delivered? though your grievence resolving cell is unsatisfacory.
Anticipating your quick reply.
Thanking you,
litu biswas

I took pharmeasy franchise 2 months ago and we were getting 15-30 orders per day as promised. Few days ago the policy was changed and now we are getting only 1-2 orders a day and sometimes even no order online. This is direct breach in contract because they have stated clearly that before making any changes they will discuss with us and then do it but no discussion took place. Our manager ( Ilyas Sabad) no longer picks up our call and has even blocked my number. On contacting him via whatsapp he leaves the message read and doesn't reply. We have mailed several times but have got no reply at all. We are now left in dark since we don't know where to go now. Our business is going into loss due to no orders. Please help us getting our voice reached to them.

Cheating the people in the name of medicine. Its been 2days I have ordered the medicine which I have received Damage and Near expiry. When I returned and reorder the same medicine of same quantity they charged me with delivery charges and additional medicine charges why is that my mistake for damage and Near expiry the time I received the medicine I have paid all the amount 1820rs in cash. When I called customers care every time they are giving me different answer instead of helping a customer.

I am Aiyaz Ahmed registered contact - [protected], I have placed an order #61488281 on 24th May with a fast delivery option and paid delivery charges to get early delivery. order was out for delivery but not deliver as per given time so i called the executive to ask about delivery then he is saying we could not contact
you so the order was postponed for tmrw delivery today we won't be able to deliver and order got delivered next day then I should get my delivery charges refund I did not, when I reach out to customer care on chat and call they saying you will not get refund . I need my refund of delivery Charges of 30rst

I have ordered Nestle resource high protein (5 Nos.) for my wife who is patient but Pharmeasy delivered wrong one instead of I have ordered and product which they have shown on their portal which can be harmful for my wife. I have raise return request and after that I have not received the complete amount (they refund for 4nos. instead of 5Nos). I also requested the refund in to my bank account but they refund for one in my bank account and for 3nos in to pharmeasy wallet.

This is to inform you that I unfortunately used your services for my wife to get kidney stone removed in indore.

I was misguided by your agents called Athar, Ankit and Shiv.

I was quoted some amount but was stuck with extra amount to pay.

The behavior was the worst when dealing with the agents. They were rude. When trying to confirm what was said to me with the agent Athar, he shouted on me literally and cut off the call in between.

I declare that i won't be using your services again by swearing on my grave.

Pathetic, disappointing, worst kind of services received and a waste of time and effort by taking services from you all.

Your agents need to be sheer professional and well trained. They need to learn some manners while dealing with patients as the industry is medical so you all need to understand how to behave with the patients.

I will mention this on social media as well and will not recommend you all to anyone ever.

I received damaged medicines from PharmEasy. However, my return request was rejected stating that the batch no. of the returned medicine does not match with the invoice. So it turns out that I was sent damaged medicine and deliberately wrong batch number was mentioned in the invoice so that I won't be able to return it.

Order ID: M60267317

सर मेरा ऑर्डर M 60915631 date 16.05.2022 को ही डिलिवर्ड होना था लेकिन 17.05.2022 को 10.45pm तक भी नहीं हुआ पेसेंट दवा के अभाव मे परेशान है आपके कस्टमर केअर व डिलेरी बॉय भी जवाब नहीं दे रहे आपके यहां कोई जिम्मेदारी निर्धारित ही नहीं है एडवांस पेमेंट करने पर भी कोई सुनवाई नहीं होती

Sir this is to inform you that, i placed order for my mother medicine for three months on 19th april 2022 and my order number is M58823199 & 58823295 total value approx 4000/- and due to emergency illness of my mother, i consulted my doctor immediately and he told to immediately discontinue the medicine and for futher he suggested different lab test and medicines.
so i requested to pharmeasy customer care to kindly return my medicine or replace with prescribed new medicine, but he totally ignored and denied
but sir i am belonging to small family and i have a big value of my money
so kindly take a action from your end and help me.
ajit kumar jha [protected]

I ordered medicines three days back but not yet delivered,
please arrange to deliver at least tomorrow

Order No 60403021

KR Senthilnathan
Phone number [protected]