PharmEasy Complaints & Reviews

I have ordered Nestle resource high protein (5 Nos.) for my wife who is patient but Pharmeasy delivered wrong one instead of I have ordered and product which they have shown on their portal which can be harmful for my wife. I have raise return request and after that I have not received the complete amount (they refund for 4nos. instead of 5Nos). I also requested the refund in to my bank account but they refund for one in my bank account and for 3nos in to pharmeasy wallet.

This is to inform you that I unfortunately used your services for my wife to get kidney stone removed in indore.

I was misguided by your agents called Athar, Ankit and Shiv.

I was quoted some amount but was stuck with extra amount to pay.

The behavior was the worst when dealing with the agents. They were rude. When trying to confirm what was said to me with the agent Athar, he shouted on me literally and cut off the call in between.

I declare that i won't be using your services again by swearing on my grave.

Pathetic, disappointing, worst kind of services received and a waste of time and effort by taking services from you all.

Your agents need to be sheer professional and well trained. They need to learn some manners while dealing with patients as the industry is medical so you all need to understand how to behave with the patients.

I will mention this on social media as well and will not recommend you all to anyone ever.

I received damaged medicines from PharmEasy. However, my return request was rejected stating that the batch no. of the returned medicine does not match with the invoice. So it turns out that I was sent damaged medicine and deliberately wrong batch number was mentioned in the invoice so that I won't be able to return it.

Order ID: M60267317

सर मेरा ऑर्डर M 60915631 date 16.05.2022 को ही डिलिवर्ड होना था लेकिन 17.05.2022 को 10.45pm तक भी नहीं हुआ पेसेंट दवा के अभाव मे परेशान है आपके कस्टमर केअर व डिलेरी बॉय भी जवाब नहीं दे रहे आपके यहां कोई जिम्मेदारी निर्धारित ही नहीं है एडवांस पेमेंट करने पर भी कोई सुनवाई नहीं होती

Sir this is to inform you that, i placed order for my mother medicine for three months on 19th april 2022 and my order number is M58823199 & 58823295 total value approx 4000/- and due to emergency illness of my mother, i consulted my doctor immediately and he told to immediately discontinue the medicine and for futher he suggested different lab test and medicines.
so i requested to pharmeasy customer care to kindly return my medicine or replace with prescribed new medicine, but he totally ignored and denied
but sir i am belonging to small family and i have a big value of my money
so kindly take a action from your end and help me.
ajit kumar jha [protected]

I ordered medicines three days back but not yet delivered,
please arrange to deliver at least tomorrow

Order No 60403021

KR Senthilnathan
Phone number [protected]

I ordered three days back but goods not delivered.
Order No 60403021

Phone No [protected]

KR Senthilnathan.

Please arrange to deliver at least tomorrow.

Sorry for the complaint. I had Register for Thyroid test T2, T3, T4 & TSH. But report came of only TSH. I had phone to your center but no response saying that u had register that only. Sir please check my recording (sat 07/05/22 13.34 time ) sir please do needful thanks Manish

E3ee

Hi team,

I have ordered and paid the money for ordered medicines on Pharmeasy mainly for arthritis leg pain. It was emergency and asked to deliver at address mentioned without further delay as it was remote and getting medicines is quite tiresome for the lady to move around.
But the Pharmeasy courier boy dint deliver with absurd reasons and due to delay the lady got admitted in hospital for full day unable to tolerate the pain and her bp got increased.
Now Pharmeasy blames the person for not delivering the medicines and the courier service blames Pharmeasy that they have given some odd instructions.

Please file a case against Pharmeasy as harrassment and deceiving the customers as they are responsible for lady hospitalization.

Thanks,
Anu

I have been PharmEasy customer for last 3 years. For last 6 months, I have been observing, whenever I place an order for a list of medicines, I receive call from a sales guy. Caller introduces as doctor or pharmacist, I don't think they really are, as in our country doctors and pharmacists have better things to do. The sales guy suggests alternate medicines (guess, they have better margin for those) citing unavailability of original items.

I tell them to drop the items from the list and interestingly every time they end up delivering original ordered items.

This is more than annoying as it introduces delay in medicine delivery. You have no option but to take this sales call as without this they would not confirm shipment.

We all understand the need for promotions, but that should not cause delay in shipment of life saving drugs.

Hi,

I have ordered my Anti-Diabetic Medicines on 19th April I was shown the delivery of 23rd April but till now medicines are not delivered yet. I am regularly taking follow ups since 23rd April 2022 daily they are give me false promise to deliver the medicines today evening.

order id M58848089

Here are chat of false information/assurance,
Give me address of couriee company
Bot: Hi Shashank, I am Easybot. I am here to help you and will connect you to our customer support executive (through call/chat) if I am not able to solve your query.
Bot: Your order id M58848089 is out for delivery & will be delivered by Delhivery courier partner on or before 24 Apr . You can track your order for delivery updates.
Bot: Please choose any of the below options:
Bot: Please choose any of the below options:
Customer: I need more assistance
Bot: Please choose the option that best describes your issue.
Customer: Can you provide contact details of delivery executive?
Bot: As your order is being delivered by our courier partner Delhivery, we will not be able to provide you with the contact details of delivery executive.
Bot: Is there anything else I can help you with?
Customer: I want to talk to an agent
Bot: Please select the option you want to proceed with:
Customer: Chat with an agent
Bot: Please write your query in detail while we connect you to our support executive.
Agent: Hello,
Good Afternoon.
Thank you for connecting with PharmEasy chat support.
Customer: Contct
Agent: How may I help you?
Customer: Give my paket
Customer: Right now
Agent: I understand your concern is in regards to order #58848089.
Agent: Mr / Mrs. XYZ, I would request you to allow me a couple of minutes to check the details and address your concern.
Customer: Give my packet
Agent: Sorry for the typo.
Agent: I would request you to allow me a couple of minutes to check the details and address your concern.
Customer: I dont know give me my packet right now without any more delay
Agent: Thank you for waiting.
Agent: I am sorry to inform you that your order has been delayed due to unforeseen issues faced by the courier partner.
Agent: I can see, that your issue has already been escalated to the concerned team and the team will get back to you with an update within 24 to 48 hours.
Agent: Please be assured, the team will try to resolve your issue as soon as possible.
Agent: Once we receive any update we will update you on your registered email Id [protected]@gmail.com.
Customer: Give my packet right now
Customer: Ineed update right mow
Customer: Update me right now
Customer: Give me deliveey
Agent: You can track your shipment from the below link: https://www.delhivery.com/ with the help of AWB #[protected].
Customer: Give me delivery boy no
Agent: I will be unable to assure you about the specific delivery time at this stage.
Customer: He is holding my packet from morning
Agent: Since your order is being delivered to you by Delhivery Courier partner we do not have the details of the delivery executive.
Agent: However, you can contact the courier partner and get the delivery executive details.
Customer: Send my another courier company
Customer: Send my packet from a ot
Agent: This is surely not the experience we want you to have.
Agent: We aim to provide the best service however situations like these are rare. Please consider this as a one-off case.
Customer: Send my cor by another courier company
Customer: Send my packet by BLUDART
Customer: Urgently
Agent: I am sorry to inform you that since your order is out for delivery we will not be able to send your package to another courier.
Agent: I understand the urgency of medicines that have been ordered. I am sorry for the unpleasant experience that you had with this order. It was never our intention to upset you by any means.
Customer: Cancel the contract with delhivery for all
Customer: No it is not out for delivery
Customer: It is holed at one location since morning
Agent: Not to worry, your feedback will be shared with the team in this regard.
Customer: Raise xpmplaint with your courier partnerer and give me xomplaint no
Agent: Is there anything else, I may assist you with?
Agent: The answers to most of your queries can be found in our FAQ section. In case you need further assistance, kindly connect with us through our app/website.
Customer: give me delivey boy no
Agent: Thank you for choosing PharmEasy. Have a great day ahead!
Agent: Stay safe.
Customer: Give me address of couriee company
Bot: We see that your query was closed by our executive. Are you satisfied with the resolution provided?
Customer: No, I want to re-connect to agent

PharmEasy easy customer registered number is [protected]. I enrolled for a diabetes management program, Diabetes 360, paid INR 499 for the same. Under this program, was entitled to get Free 3 months PharmEasy Plus membership. However, my benefits still not activated. Nobody is responding and taking responsibility. PharmEasy running fraud. I need the resolution as the earliest.

Delivery boy came to our home nd fought with my family for no reason.And he left without delivering the medicines.Nd now he is not even responding to our calls.

I had booked an appointment yesterday for a 8 to 9am slot for today that is 19th April. My name is Priya Warekar. I was given the number of the lab tech but she did not come to my place. I have repeatedly called and booked my complaint but there is no response. I have also made payments for the test.

This is absolutely unacceptable behaviour from such a reputed company. I am in mumbai only till sunday and after the test I need to take proper medical action. Do you guys realise the situation and what mess you have made. I want the test done today itself at any cost. Or else i will register a complaint under consumer court. This is absolute violation.

Iam receiving thier sms it is irrelevant and irrritaing to delete every day. consumer care or any other number doesn't connect at all to place this complaint or customer care email has not solved this issue.

I ordered a healthcare product from PharmEasy and I0 received it. But the day after I received the same product again and when I was seeking for returning both the products as I don't needed both of them, their site is not working. I hope you will resolve this problem as soon as possible and I would be able to return both the product sooner and get my money back.

Hi there,

I have booked a comprehensive full body test for my father some days back. His blood and urine sample was taken on 6th April 2022 7 am by the assigned person. After this the reports needs to be generated and send to me in 24 hours but now they are sending me a blank PDF. I spoke to customer care team multiple times and they are still not resolving the issue.

They are not answering if the test was even done or not.

They have scammed me and done a fraud.l by looting our money and blood. They have also wasted lot of our time.

They are not proving any timeline for the same. They person who was assigned to pick blood is also not answering. I really doubt on their ethics now.

I want them to resolve this issue asap and serve an apology letter. Or else I would move to court.

Pharmeasy company is sending too many promotional sms to my number from past 4 months even after repeated request thro email to them they have not stopped. It's irritating to see their 4 to 5 messages everyday. I am not at all interested in their services. Plz. Plz stop this.

My order is 57423781, some medicine in my order... I have telephone complaint on helpline number, but not good response.i pay full money on my order. Now I return my order . Company pay half money ...