PharmEasy — Non delivery of the prepaid order of life saving drugs

Grievance Against: PharmEasy
Order Date: 5th June 2026
Payment Status: Fully Paid Upfront
Complaint Ticket No: 698466
Nature of Grievance: Non-delivery of critical life-saving medicines and severe deficiency of service.
Details of the Issue:
On 5th June 2026, I ordered essential medicines for my mother, who suffers from serious heart conditions, a past stroke, and glaucoma. I paid the full amount upfront.
The expected delivery window was between 9th June and 11th June 2026.
No delivery attempt was actually made, but PharmEasy repeatedly sent automated messages claiming I was "not available" and asking me to reschedule. I rescheduled multiple times, but the cycle repeated daily.
On 11th June 2026, after facing significant difficulty navigating their AI bot, I spoke to a human representative who raised Ticket No. 698466 and promised resolution within 24–48 hours.
No one contacted me. I followed up on 13th June 2026, but was casually told to wait again, completely ignoring the medical urgency.
Even though it has been 9 days since the order and the shipment is sitting locally in Dehradun, PharmEasy has refused to coordinate a self-pickup or facilitate immediate delivery.
Relief Sought: Immediate delivery of the critical medication or clear authorization/address for self-pickup from their local Dehradun facility, along with accountability for the severe delay and mental harassment caused.