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PharmEasy Complaints & Reviews

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Last updated Nov 8, 2023
Complaints 398
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Mumbai City District
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PharmEasy reviews & complaints page 3

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G
Gopal1610
from Bengaluru, Karnataka
Aug 27, 2022
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Empty packet of Mask received and no resolution

Address:Ahmedabad

This is to bring to your kind notice that I am a customer of Pharmeasy for the last 2.5 years. I hope you believe honesty/trust is the most important crux of the e commerce business.
I am facing a peculiar situation. I have ordered Rs. 1884.50 worth of medicines and a face mask on 22.08.2022 under order ID[protected]. I took the sealed cover of pharmeasy and paid cash. After opening the cover I found an empty packet cover of...
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S
Slprabhu
from Nellore, Andhra Pradesh
Aug 20, 2022
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Non resolving of grievance against complaint no-17129858

Address:Mumbai

Dear Sir / Madam,

This has reference to above, I had ordered two tablets against order No #[protected]-12958 only after double confirmation from their representative. Further they had supplied only one tablet and not accepting their mistake.

The entire communication had with PharmEasy is mentioned below and PharmEasy closed complaint unilaterally.

I want to you to resolve and arrange...
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Kiran Gudekar
from Ponda, Goa
Aug 17, 2022
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Wrong medicines delivered

Refer Invoice.
Medicine ordered is Olmesar A tablets.
Medicine sent is OLMO AM tablets.
Arrange for Return & Refund....
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R
Rac Arora
Aug 13, 2022
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Shameless customers care and delivery staff

These people are real fraudsters 3 times they changed delivery timings really useless customers support pathetic delivery guys keep customers money encourage yo take membership but cheat customers badly i am insulin dependent and was not able to eat food due to this nonsense and when i complained no one is there yo help in case something happens to me my family will sue pharmeasy...
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M
Mohamed Safiulla
Aug 9, 2022
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Order ID 215980154812301312, regarding

I paid for express delivery for Cilacar 10mg tablets and Rivaxa 20mg tablets, which supposed to be delivered today only, but received only Cilacar 10mg tablets only. Rivaxa 20mg not delivered. why?...
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Address:1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West Mumbai Mumbai City District Maharashtra India 400070
Website:pharmeasy.in

ORDER ID:[protected]
REGISTERED MOBILE NO. - [protected]

I have received the prevenar 13 with other medicines yesterday, today I went to doctor for vaccinations of my baby, when doctor opened the package different medicine was found, which was a eye drop. where I got surprised that how it can happen with such a reputable company, last time also I had placed the same medicine which was good so I was not having...
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Yesterday (01/08/2022) I had given order of following medicines which had been also delivered yesterday. Medicines were: 1. Losar 50 -4 leaves; 2. Amlokind 5 - 2 leaves; 3. Rosavel 10 - 3 leaves. 4. Lasma 10 - 3 leaves, and 5. Ageless Tab - 3 leaves.
My name is TARUN KASBIRAJ
My doctor's name is: Dr T. K. Saha
I had duly uploaded the prescription.

ORDER ID:[protected]-55594

Problem...
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C
Career Guru Ji
Aug 1, 2022
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Delivery problem

Address:Nyamupur,Laharpur,Sitapur

I have made payment already and the delivery agent said that the parcel is cod. While I have paid the amount. What kind of joke it is?
I still have now not received the order ....
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V
vishal5575
from Vadodara, Gujarat
Jul 30, 2022
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Partial refund received against the damaged product return to Merchant

Address:Online Service Provider
Website:pharmeasy.in

I have ordered medicine for my wife (Mansi Darji) as per doctors recommendation on 24-Jul-2022 on PharmEasy with Order ID[protected] and amount 379 INR (product price 304 INR and Delivery charge 75 INR). On the next day I received medicines in damaged conditions. Hence I called to service center to inform about damaged product. The representative confirmed to take return of medicine. After that on 29-Jul-2022 the service provider...
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S
sumati naitam
Jul 27, 2022
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Cetaphil gentle skin cleanser

I've ordered the Cetaphil gental skin cleanser 'FOR ALL SKIN TYPES' twice but recieved the Cetaphil gental skin cleanser 'FOR DRY & NORMAL SKIN'. I'm not able to return the item as the same is in non returnable list of pharmeasy. Neither the app or the website has any contact number or mail id for customers grievances. Also I'd like to as to who has given u the permission to change my order history? I've noticed that when I recieve a wrong...
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G
Garvit Tandon
Jul 26, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Doctor Nivedita- unprofessional

No doubt why this company has 1 rating.
Extremely rude doctor Nivedita who called me this morning and threatened me that she will cancel my order. I have already uploaded my prescription with the order and she was shouting on the phone that I haven’t done so. I have also uploaded a picture for reference.
Honestly she didn’t even sound like a doctor. I am pretty sure she is not even 12th pass and sounded like a compounder....
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A
Aman S Thakur
Jul 25, 2022
Aug 25, 2022
This thread was updated on Aug 25, 2022
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False Values in Test Report

Test Sample was given on 21-Jul-22 morning for screening and the report came within 10 Hrs. This is was a Harmonal Test and results of the report came unpredictably strange. (Lab code : [protected]/DG007).

I did not believe to the TSH value of 7.67 from PharmEasy and for my satisfaction/confirmation I planned to go for 1-2 more labs to verify. The result came out quiet lesser than was assumed. The TSH value from Metro Lab report...
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R
renuvadigina
from Hyderabad, Telangana
Jul 22, 2022
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4 days - Order not yet received

Address:BE WELL PHARMACY Location H.no: 8-1, 366/1, RPE/102, Unit no 102,1st Floor, Roxana Padela Estate, Tolichowki, Hyderabad - 500008,Tolichowki,Tolichowki

I have order medicine from the pharmeasy website on July 19th and the order is confirmed and the order is id[protected]. Still today i didnt received the orders july 22nd 5:20 pm. but the medicines needs to deliver on the same day. but Failed to deliver the order in in time and no proper response from Pharma easy side. July 21st i got the message as "Your PharmEasy order for NOVASTAT CV + 4 other item(s) is out for delivery. It will...
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S
sgrubb
from Delhi, Delhi
Jul 17, 2022
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Damaged product sent that could have been fatal

Website:pharmeasy.in

Seal was broken and content was changed. It was an expensive order. No action taken and no refund provided despite complaining daily for 7 days.

Consumers beware!...
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V
Varsha Oberoi
Jul 17, 2022
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Medicine order cancel and reschedule by delivery boy

Address:b82 janta nagar, near ongc, ahmedabad

Pharmeasy delivery is not proper. We have complaint to pharmeasy escalation team, then they ensure me order will be delivered today. But still not delivered. Very poor management....
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M
Mekhla Mukherjee
from Thane, Maharashtra
Jul 12, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not issued even after 7 days-fraud company

Address:Pharmeasy.in

I had booked a RT PCR test(D2095068) from the pharmeasy app on 5th July, although the sample was collected from my house, the technician ended up cancelling the order on the app and that's how the confusion started.I was then asked to raise a fresh order stating that the previous order was cancelled and that the refund for that order will automatically be initiated hence i raised a fresh order and the payment was done but i am still waiting...
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A
apairoy
from Bengaluru, Karnataka
Jul 10, 2022
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Incompetent Technician Sent for Blood sample

Address:BM Lotus Apartment, Sarjapur Road Doddakannelli

Pharmeasy Thyrocare has sent inexperienced and uncertified Technician to collect blood sample for my 8 yrs old kid. The technician was not able to do the job and as a result of my son had to go through a severe painful experience with loss of blood dropped on the floor and on his clothes. The guy was not trained and thereby was not ready to collect the blood on the container tube and injected the needle before hand, resulting in wastage of...
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S
Sharanisha
from Chennai, Tamil Nadu
Jul 8, 2022
Jul 8, 2022
This thread was updated on Jul 8, 2022
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Medicines did not delivered

Order no M63399854 medicines on July 5 and promised to be derived by July 6th. No change in order status till then. After contacting 5th time to support they informed few medicines are not available so the order delayed. I was not informed about it till my 5th call. Then I asked them to deliver the available medicines. They said it will be delivered on July 7th. I waited whole day and at 10pm deli every updated saying customer not reachable....
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D
dobhal12
Jul 5, 2022
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Issue in return of Medicine

Dear Sir, I had purchased medicines for my father who was a heart patient on 25th May. I got delivery on 26 May. Unfortunately he passed away on 26th. While purchase was made you had policy for return of medicine with 1-30 days. I called you people on 13th June for return but only 2 medicines were considered for return. When you had 1-30 days window for return then how come it was not entertained. Now you people have changed the policy which...
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R
Ravi3
from Hyderabad, Telangana
Jul 4, 2022
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Diagnostic tests

I was booked Diagnastic tests on 3rd of July at that time in PharmEasy app displays with in 21 hours they send the reports . The tech came and collected the samples. I was paid full amount. already 31 hours completed I am not receiving reports. It is very urgent for me to consult the doctor. I already called two times to Custmer care. They did not answer properly. Please resolve the issue. My order id is Order No:
D2088925...
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