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PharmEasy Complaints & Reviews

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Updated: Jan 30, 2025
Complaints 405
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13
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PharmEasy reviews & complaints page 3

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R
Raj kesari
Sep 16, 2022
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Medicine not received

I ordered medicine 6 strip but got only 3 strip of medicine....
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L
lsdkol
from Kolkata, West Bengal
Sep 14, 2022
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Product

Address: Kolkata

Bought New Tummy Soft on 7th Sept 2022 alongwith other products
On opening found Top of Bottle was Broken.Informed PharmEasy and ordered for another Bottle
When they came to collect broken Bottle realized there was a mismatch in serial number on Bottle and in invoice.Now their Escalation team claims they Did Not Supply the product as there is mismatch in serial number.Will Someone ask them Why I Should Buy Two Bottles from them...
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A
anjali_16
Sep 12, 2022
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Refund issue of double payment made

My email to them

Dear Sir / Madam,

W.r.t my order dated: 20/08/2022, vide order no:[protected], I did order the medicines worth Rs. 1017.65 (Total Bill Amount). The amount was paid twice, and I have not received the proper refund.

I have contacted customer care number 3 times and they didn't bother to listen and look into the matter. I tried to explain to them but they didn't listen.br...
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I had got my medicine order[protected] for Mintop Forte. The outside package was fine, even the inside package of Mintop seemed fine. But to my shock, the minoxidil bottle inside the package had been punctured and minoxidil liquid has been drained out of it. I am not sure what kind of quality checks do these guys have in place? It is such a frustrating experience for me.

After sending the above mail there was no acknowledgement...
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M
Murari Nandan
from PALIGANJ, Bihar
Sep 7, 2022
Sep 7, 2022
This thread was updated on Sep 7, 2022
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Delivery related complaints

Address: Mumbai,Maharashtra
Website: PharmEasy online app

Arrogant Delivery boy is not delivering my ordered products even he is completely aware of the address given and had delivered many times even before.I had ordered Betonin sugar free syrup on date 31st August .order id generated is[protected]...
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M
Mohammad Raghib
Sep 5, 2022
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Delivery denied after payment

Payment of 1661.18 was done and transaction ID also shared. The delivery agent is denying the delivery and also the customer support are not helping....
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I had placed medicine order (Order ID:[protected] on 22nd August, 2022. Payment was made as Prepaid.
The order was showing to be delivered by 24th or 25th August, 2022.
But w.e.f. 25th August, 2022, everyday the status of the Order remains the same i.e. in Transit. Complaint was also raised with Pharmeasy Helpline (Complaint No:[protected]. But response still remains the same. Pharmeasy team itself is saying that they...
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G
Gopal1610
from Bengaluru, Karnataka
Aug 27, 2022
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Empty packet of Mask received and no resolution

Address: Ahmedabad

This is to bring to your kind notice that I am a customer of Pharmeasy for the last 2.5 years. I hope you believe honesty/trust is the most important crux of the e commerce business.
I am facing a peculiar situation. I have ordered Rs. 1884.50 worth of medicines and a face mask on 22.08.2022 under order ID[protected]. I took the sealed cover of pharmeasy and paid cash. After opening the cover I found an empty packet cover of...
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S
Slprabhu
from Nellore, Andhra Pradesh
Aug 20, 2022
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Non resolving of grievance against complaint no-17129858

Address: Mumbai

Dear Sir / Madam,

This has reference to above, I had ordered two tablets against order No #[protected]-12958 only after double confirmation from their representative. Further they had supplied only one tablet and not accepting their mistake.

The entire communication had with PharmEasy is mentioned below and PharmEasy closed complaint unilaterally.

I want to you to resolve and arrange...
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K
Kiran Gudekar
from Ponda, Goa
Aug 17, 2022
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Wrong medicines delivered

Refer Invoice.
Medicine ordered is Olmesar A tablets.
Medicine sent is OLMO AM tablets.
Arrange for Return & Refund....
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R
Rac Arora
Aug 13, 2022
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Shameless customers care and delivery staff

These people are real fraudsters 3 times they changed delivery timings really useless customers support pathetic delivery guys keep customers money encourage yo take membership but cheat customers badly i am insulin dependent and was not able to eat food due to this nonsense and when i complained no one is there yo help in case something happens to me my family will sue pharmeasy...
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M
Mohamed Safiulla
Aug 9, 2022
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Order ID 215980154812301312, regarding

I paid for express delivery for Cilacar 10mg tablets and Rivaxa 20mg tablets, which supposed to be delivered today only, but received only Cilacar 10mg tablets only. Rivaxa 20mg not delivered. why?...
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Address: 1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West Mumbai Mumbai City District Maharashtra India 400070
Website: pharmeasy.in

ORDER ID:[protected]
REGISTERED MOBILE NO. - [protected]

I have received the prevenar 13 with other medicines yesterday, today I went to doctor for vaccinations of my baby, when doctor opened the package different medicine was found, which was a eye drop. where I got surprised that how it can happen with such a reputable company, last time also I had placed the same medicine which was good so I was not having...
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Yesterday (01/08/2022) I had given order of following medicines which had been also delivered yesterday. Medicines were: 1. Losar 50 -4 leaves; 2. Amlokind 5 - 2 leaves; 3. Rosavel 10 - 3 leaves. 4. Lasma 10 - 3 leaves, and 5. Ageless Tab - 3 leaves.
My name is TARUN KASBIRAJ
My doctor's name is: Dr T. K. Saha
I had duly uploaded the prescription.

ORDER ID:[protected]-55594

Problem...
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C
Career Guru Ji
Aug 1, 2022
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Delivery problem

Address: Nyamupur,Laharpur,Sitapur

I have made payment already and the delivery agent said that the parcel is cod. While I have paid the amount. What kind of joke it is?
I still have now not received the order ....
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V
vishal5575
from Vadodara, Gujarat
Jul 30, 2022
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Partial refund received against the damaged product return to Merchant

Address: Online Service Provider
Website: pharmeasy.in

I have ordered medicine for my wife (Mansi Darji) as per doctors recommendation on 24-Jul-2022 on PharmEasy with Order ID[protected] and amount 379 INR (product price 304 INR and Delivery charge 75 INR). On the next day I received medicines in damaged conditions. Hence I called to service center to inform about damaged product. The representative confirmed to take return of medicine. After that on 29-Jul-2022 the service provider...
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S
sumati naitam
Jul 27, 2022
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Cetaphil gentle skin cleanser

I've ordered the Cetaphil gental skin cleanser 'FOR ALL SKIN TYPES' twice but recieved the Cetaphil gental skin cleanser 'FOR DRY & NORMAL SKIN'. I'm not able to return the item as the same is in non returnable list of pharmeasy. Neither the app or the website has any contact number or mail id for customers grievances. Also I'd like to as to who has given u the permission to change my order history? I've noticed that when I recieve a wrong...
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G
Garvit Tandon
Jul 26, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Doctor Nivedita- unprofessional

No doubt why this company has 1 rating.
Extremely rude doctor Nivedita who called me this morning and threatened me that she will cancel my order. I have already uploaded my prescription with the order and she was shouting on the phone that I haven’t done so. I have also uploaded a picture for reference.
Honestly she didn’t even sound like a doctor. I am pretty sure she is not even 12th pass and sounded like a compounder....
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A
Aman S Thakur
Jul 25, 2022
Aug 25, 2022
This thread was updated on Aug 25, 2022
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False Values in Test Report

Test Sample was given on 21-Jul-22 morning for screening and the report came within 10 Hrs. This is was a Harmonal Test and results of the report came unpredictably strange. (Lab code : [protected]/DG007).

I did not believe to the TSH value of 7.67 from PharmEasy and for my satisfaction/confirmation I planned to go for 1-2 more labs to verify. The result came out quiet lesser than was assumed. The TSH value from Metro Lab report...
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R
renuvadigina
from Hyderabad, Telangana
Jul 22, 2022
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4 days - Order not yet received

Address: BE WELL PHARMACY Location H.no: 8-1, 366/1, RPE/102, Unit no 102,1st Floor, Roxana Padela Estate, Tolichowki, Hyderabad - 500008,Tolichowki,Tolichowki

I have order medicine from the pharmeasy website on July 19th and the order is confirmed and the order is id[protected]. Still today i didnt received the orders july 22nd 5:20 pm. but the medicines needs to deliver on the same day. but Failed to deliver the order in in time and no proper response from Pharma easy side. July 21st i got the message as "Your PharmEasy order for NOVASTAT CV + 4 other item(s) is out for delivery. It will...
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