PharmEasy — Urgent Concern: Refund Cancellation for Damaged Huminsulin Cartridges

I am writing to express my deep dissatisfaction and concern regarding the recent cancellation of my refund request for the damaged product I received—2 Huminsulin cartridges—through your platform.
To my utter disappointment, the insulin cartridges delivered to me were in a damaged condition, making them completely unusable. As this is a critical medical product, such negligence is not only unacceptable but also raises serious concerns about your quality checks and handling processes.
What is even more distressing is that despite raising a genuine complaint and returning the damaged items as per your instructions, my refund request has now been cancelled without any justified explanation. This action is highly unfair and unacceptable. The amount involved may be routine for your organization, but it is my hard-earned money, and denying a rightful refund under such circumstances is not justified.
It is quite unfortunate and disheartening to experience this level of service from a company like Pharmeasy, which claims to prioritize customer satisfaction and healthcare reliability.
I would like to clearly state the following:
I demand an immediate reversal of the refund cancellation and prompt processing of my refund.