PharmEasy — Wrong medicine delivered and unable to initiate return

Order Number: M33909941
Delivered on 31st May 2021.
Received Wrong medicine of # quantities in ONE item, when tried to raise return for the wrongly sent medicine by default the quantity came as 1 which i did not notice but had to send 3 quantities.
So called customer service on 31st of May itself and they adviced refuse to return the product and the return request will be enabled again in 24 hrs. I did the same by refusing the courier guy to return the product and its been 14 days still no return option enabled,
I have been calling for past 14 days, the response they giving me is wait for 24-48 hrs.
No proper solution from the customer services.
Mail: [protected]@hotmail.com