Jan 16, 2019
Updated by srikumarks05 Issue still is OPEN at large. However, there are few calls received after registering this complaint, which I have captured below.
1. I received a call on 14 Jan 2018 at around 6:24pm from a number[protected] saying that it is from Pickrr Technologies. The person called said that he will arrange to pickup for returning the material and the refund will be done later. I asked the person to write an email mentioning that or send a WhatsApp message. He said then the refund is not possible and disconnected the call. The call duration was around 2minutes. I made a follow-up call at around 6:27pm and asked why refund is not possible, to which he responded that it is their policy not to write an email.
2. On same day, 14 Jan 2019, at around 7:49pm, I received another call from[protected] saying that he is calling from the customer care of Consumer Complaints, and asked what is my complaint about. I mentioned that the complaint and the documents produced is self explanatory, and asked him if he had gone through that. He disconnected the call. Later, I checked with Consumer Complaints, and they have confirmed in writing that no one ever calls from their side, and it is a scammer.
3. On 15 Jan 2019, at around 6:16pm I received a call from[protected], identifying that it i Deepak from the esclation tem of Pickrr technologies. He said that they are willing to refund the amount if I provide them my debit card details and if I cancel the complaint. I told him that I can message or WhatsApp my bank account details to refund the amount. To which he said, he can only send it to debit card and not even credit card. Sensing an issue, I told him that I do not have my debit card details handy, and I can call him after 10 minutes. He said, he will call me after 10 minutes. Meantime, I checked with my Bank, and they confirmed that I should not share my debit card details. He called me at 6:16pm and asked for the details. I told hi that Bank has advised me not to share debit card details. He said that then refund is not possible.
Dear Pickrr Technology authorities, I have all the digital records of the transactions so far to take it further legally. You may resolve this issue quickly by refunding the amount rightly.
Jan 18, 2019
Updated by srikumarks05 Today, I have sent a tweet to Mr Rhitiman Majumder, CEO and Director of Pickrr Technologies (@Rhitiman) about my compaint and have requested him to resolve this ASAP. Further, I have registered a Grievance with National Consumer Helpline, Govt of India.
