Pizza Hut India — Delayed delivery by 2 hours still store has not initiated refund

samir300

from Noida, Uttar Pradesh

Address:	Bangalore, Karnataka, 560037
Website:	pizzahut

I ordered pizza from Pizza Hut, Arena Mall, Mahadevpura on 5th July 2016 using mobile number [protected] and it was delivered with 2.5 hrs delay which was obviously unacceptable. As I had paid via online I called up the customer care and asked for refund for which he connected me to store Manager Srini and he assured that it will be refunded in 10 days. I waited till 15th July nothing happened, so I called the customer care again and this time your representative said he will call me back and update. Its 25th july today 20 days past my order date and I have not received any refund till date. You people want me to leave all my work and chase behind you guys for refund ? This is utter mental harassment as I keep on thinking whether I will get refund or not. I now not only need refund but compensation as well for wasting so much of my precious time behind it and giving me mental tension unnecessarily because of your failures.

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Pizza Hut India customer support has been notified about the posted complaint.

Jul 25, 2016

Updated by samir300 Immediately after posting my complaint I received a call from number [protected] who claimed to be from your website and he asked for amount which I want as refund. The guy on call asked for my bank account customer Id and insisted me to give him any AXIS bank or ICICI bank customer id. Ultimately he said ok give me your hdfc bank customer id which I gave. Then he said he will initiate the refund but I need to give him the OTP which he sent on my mobile. I started doubting all this and then I told him he shouldn't be asking for OTP sent to my mobile to send refund. I asked him where is he calling from and what is his name. He told he is from consumercomplaints site and again I asked his name to which he started abusing dirty on call. I need to bring this to your attention and want you to take a note of that number and look into the matter, if someone from you is indulging in cheating practice.